McDonald's

3.0
2212 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3438 Thomasville Rd, Tallahassee, FL
32309, United States

Hours

Reviews

3.0
2,212 reviews
5 stars
580
4 stars
406
3 stars
344
2 stars
236
1 star
646

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 30 minutes, in both drive-thru and lobby.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food served cold or improperly prepared.

Staff Attitude

Numerous customers experienced rude or unprofessional behavior from staff, contributing to a negative dining experience.

Cleanliness

The restaurant was frequently described as dirty, with reports of unsanitary conditions in both the dining area and restrooms.

Management Issues

Several reviews indicated a lack of effective management, with complaints about understaffing and poor employee training.
  • RH
    Rose Hatch
    3 days ago
    1.0
    Absolutely horrible. I have given this location numerous chances to no avail. Tonight (not my choice but the family's choice) ordered online while out running errands after work so I could grab on the way home. I sat in the drive thru for 37mins then asked to park bc waiting on one more item. In this 37mins I witnessed a few cars give up and exit the drive thru. After another 5 minutes and realizing they gave me the wrong drinks, I entered the store, one employee was mopping and much to my surprise there were four or five employees in the back (I thought I would only see one at the rate and pace the store was operating). It took a couple of minutes for a not so friendly lady to acknowledge me only to relay that my correct drink choice couldn’t be fulfilled (which I paid extra for) because their milkshake machine was not working and that also they were out of ‘golden’ sauce for the chicken item that I was still waiting on. I didn’t even care about the sauce or milkshake at that point… fries were cold also….thats the biggest let down. Finally after being there almost an hour I was on my way home late for kickoff. I will deliberately drive to a store farther away to never frequent this establishment again. Unless JV & Sons/juan own all the McDonalds in town. Then we will just stick with Steve & Chick-fil-A who prides themselves on great efficient service and food.
  • PM
    Paisley Mann
    Nov 16, 2025
    1.0
    I ordered my food on the app, Sat in the drive thru line for close to 45 minutes. Got someone on the speaker saying they’ll be with me in a moment, then continues to proceed with the other lane. I watched three cars go past me before I was even able to order but they would take a person probably every 15 minutes. Since I already ordered online, I decided to go up to the paying window and tell the lady I had sat there for 20 minutes. She checked me in and then we went to the food pick up area, when we got there, the lady proceeded to ask me what we ordered. We told her what we ordered, and they still got it wrong.
  • PK
    P Kelley
    Nov 15, 2025
    1.0
    Waited for over twenty five minutes in drive thru. Wasn't given a receipt and then blamed for not getting a receipt. Wasn't given the correct order and the burgers were old and cold. Won't go there again. The link given by owner for feedback does not work.
  • JJ
    John
    Nov 13, 2025
    1.0
    Food ok not one hand sanitizer had anything in it in the dinning room or the men's bathroom. The men's bathroom was horribly keep absolutely disgusting. Little tiny curly hairs all over the sink and counter, the urinal looks like some washed their shoes in it and the floor was nasty.
  • SY
    Sophie Yu
    Nov 2, 2025
    1.0
    If I could give negative stars, I would. I had to wait 45 minutes, which is an outrageous amount of time for "fast" food. I could have literally driven home 4 times in that amount of time. Inside the kitchen, the employees were standing around and chatting, while there was an insane amount of people and cars outside waiting for their food. One of the employees must've felt my angry glare, and I asked him if I could get a refund. The employee mumbled something under his breath and turned away. Then, I managed to get another employee's gaze and asked the same thing. The woman also mumbled something under her breath and turned away. I was outraged. The employees must've told each other that there was an angry woman asking for a refund, because they started making my order. They got my order out in 5 minutes. While waiting for my food, I also noticed that they served people who had arrived after me first. They also did not get my order right, despite waiting a long time. Overall, I am deeply disappointed and will NOT be coming back.

Frequently Asked Questions About McDonald's

What are the regular dining hours at McDonald's on Thomasville Rd, Tallahassee?

McDonald's at 3438 Thomasville Rd is open daily from 5:00 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.

When is the drive-through service available at this McDonald's?

The drive-through operates daily from 5:00 AM to midnight, except on Fridays and Saturdays when it stays open until 1:00 AM.