Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers consistently reported extremely long wait times, often exceeding 30 minutes, in both drive-thru and lobby.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and food served cold or improperly prepared.
Staff Attitude
Numerous customers experienced rude or unprofessional behavior from staff, contributing to a negative dining experience.
Cleanliness
The restaurant was frequently described as dirty, with reports of unsanitary conditions in both the dining area and restrooms.
Management Issues
Several reviews indicated a lack of effective management, with complaints about understaffing and poor employee training.
RH
Rose Hatch
3 days ago
1.0
Absolutely horrible. I have given this location numerous chances to no avail. Tonight (not my choice but the family's choice) ordered online while out running errands after work so I could grab on the way home. I sat in the drive thru for 37mins then asked to park bc waiting on one more item. In this 37mins I witnessed a few cars give up and exit the drive thru. After another 5 minutes and realizing they gave me the wrong drinks, I entered the store, one employee was mopping and much to my surprise there were four or five employees in the back (I thought I would only see one at the rate and pace the store was operating). It took a couple of minutes for a not so friendly lady to acknowledge me only to relay that my correct drink choice couldn’t be fulfilled (which I paid extra for) because their milkshake machine was not working and that also they were out of ‘golden’ sauce for the chicken item that I was still waiting on. I didn’t even care about the sauce or milkshake at that point… fries were cold also….thats the biggest let down. Finally after being there almost an hour I was on my way home late for kickoff.
I will deliberately drive to a store farther away to never frequent this establishment again. Unless JV & Sons/juan own all the McDonalds in town. Then we will just stick with Steve & Chick-fil-A who prides themselves on great efficient service and food.
PM
Paisley Mann
Nov 16, 2025
1.0
I ordered my food on the app, Sat in the drive thru line for close to 45 minutes. Got someone on the speaker saying they’ll be with me in a moment, then continues to proceed with the other lane. I watched three cars go past me before I was even able to order but they would take a person probably every 15 minutes. Since I already ordered online, I decided to go up to the paying window and tell the lady I had sat there for 20 minutes. She checked me in and then we went to the food pick up area, when we got there, the lady proceeded to ask me what we ordered. We told her what we ordered, and they still got it wrong.
PK
P Kelley
Nov 15, 2025
1.0
Waited for over twenty five minutes in drive thru.
Wasn't given a receipt and then blamed for not getting a receipt.
Wasn't given the correct order and the burgers were old and cold.
Won't go there again.
The link given by owner for feedback does not work.
JJ
John
Nov 13, 2025
1.0
Food ok not one hand sanitizer had anything in it in the dinning room or the men's bathroom. The men's bathroom was horribly keep absolutely disgusting. Little tiny curly hairs all over the sink and counter, the urinal looks like some washed their shoes in it and the floor was nasty.
SY
Sophie Yu
Nov 2, 2025
1.0
If I could give negative stars, I would. I had to wait 45 minutes, which is an outrageous amount of time for "fast" food. I could have literally driven home 4 times in that amount of time. Inside the kitchen, the employees were standing around and chatting, while there was an insane amount of people and cars outside waiting for their food. One of the employees must've felt my angry glare, and I asked him if I could get a refund. The employee mumbled something under his breath and turned away. Then, I managed to get another employee's gaze and asked the same thing. The woman also mumbled something under her breath and turned away. I was outraged. The employees must've told each other that there was an angry woman asking for a refund, because they started making my order. They got my order out in 5 minutes. While waiting for my food, I also noticed that they served people who had arrived after me first. They also did not get my order right, despite waiting a long time. Overall, I am deeply disappointed and will NOT be coming back.
What are the regular dining hours at McDonald's on Thomasville Rd, Tallahassee?
McDonald's at 3438 Thomasville Rd is open daily from 5:00 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.
When is the drive-through service available at this McDonald's?
The drive-through operates daily from 5:00 AM to midnight, except on Fridays and Saturdays when it stays open until 1:00 AM.
Can I get delivery from McDonald's on Thomasville Rd?
Yes, delivery is available every day from 6:00 AM to 8:59 PM with options like same-day and no-contact delivery.
How can I order McDonald's food online or via an app?
You can order online at https://mcdonalds.order.online/business/-5579 or use the McDonald's App available on the Apple App Store and Google Play Store.
What payment methods are accepted at this McDonald's?
Payments accepted include American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's location have a drive-thru?
Yes, this location has a drive-thru service available.
Are there any nearby places where I can grab breakfast before or after McDonald's?
You can visit Waffle House nearby for breakfast and brunch, offering a classic diner experience.
Where can I find nearby gas stations and convenience stores if I need to fuel up during my visit?
Circle K and Shell gas stations are close by, offering fuel and convenience store items for your needs.
What other restaurants are close to McDonald's on Thomasville Rd?
Nearby restaurants include Five Guys for burgers, Moe’s Southwest Grill for Tex-Mex, and Osaka Japanese Steak House if you’re looking for Japanese cuisine.
Are there services like car wash or automotive repair near this McDonald's?
Yes, you can find Super Suds Car Wash and Take 5 Oil Change nearby for auto detailing and maintenance.