Rainforest Cafe

Reviews

• RD

  Ruby Daniels

  Jan 5, 2026
  1.0
  I visited the Rainforest Café with my family, including my two granddaughters, for our 4:00 PM reservation. The hostess told me we must wait in line behind a walk‑in party of eight, and the way she said it was flat‑out rude. My daughter went to another employee, who immediately confirmed we did not need to wait. When we returned, the hostess suddenly acted confused and claimed she couldn’t find my reservation—even though my name was clearly visible on the screen. When I asked for her name, she offered to get a manager, but the manager didn’t show up until we were already paying the bill. The service was unprofessional from start to finish. Rainforest Café has gone downhill, and I won’t be bringing my family back.
• JK

  Julia Knight

  Jan 3, 2026
  1.0
  We went to rainforest cafe to go to dinner with 11 people. We traveled here from Wyoming, so that we could be on vacation. When we called ahead of time we asked if we had to make a reservation, they said yes, we asked if they were able to dine in for 11 people, they said YES! They had us in super quick. But of course there was a downside. Also, they could have said NO to us coming in for dinner. They took forever to get us our food, our server was disregarding us asking for refills, she didn’t really seem as if she wanted to get us anything. Then we weren’t told that they would be giving themselves a gratuity until AFTER we had dinner. If you have a bigger group than 8, guess that is what they do, and weren’t notified at all until we got our ticket. We paid $80 gratuity! To the server that we didn’t decide on for a tip! 30 minutes it took her to even give us ANYTHING FORGOT A BUNCH OF STUFF. After we got done, we could go to the store they have in there to get the glass cups we ordered, well we ordered 6 glass cups, that were not refills, we only got 2. For almost a $600 bill that we PAID FOR! We couldn’t decide the tip, and the guy in the gift shop was disrespectful and rude because of course we were mad because if we are paying that high of price we for cups we expected to get the cups! BETTER SERVICE, AND WARN PEOPLE ABOUT ALL OF YOUR RULES IF THEY DINE IN WITH YOU!
• DP

  Daryna Paterylo

  Jan 2, 2026
  1.0
  We visited this place, and unfortunately it was a terrible experience. First of all, the restroom. I believe the cleanliness of a restaurant can be judged by its bathroom, and this one was extremely dirty. There was paper everywhere, everything looked unclean, and it completely killed our appetite. A truly awful experience. Secondly, the service was very poor. Our order was mixed up, which caused a long wait. Then the salad dressing was incorrect, and we had to wait about 10 minutes just to get the waiter’s attention, and another 5 minutes for the replacement to be brought. This is unacceptable. Additionally, the restaurant clearly needs a general deep cleaning. Dust was falling from the ceiling in the dining area, and all interior decor items were very dirty. It was extremely unpleasant and again completely ruined our appetite. The food itself was average, but due to all of the issues mentioned above, we couldn’t enjoy it at all. Overall, a very disappointing and unpleasant experience.
• YN

  Yeonu Na

  Dec 31, 2025
  2.0
  I had a very frustrating experience at this Forest Cafe. Even though the restaurant was only about 1/3 full (most of the 30+ tables were empty), the service was incredibly slow. • Wait Time: After being seated, it took over 20 minutes just to place our order. We then waited over an hour for two steaks to arrive. Even getting the check took another 10-20 minutes. • Hygiene: The forks and knives were visibly dirty with water spots/residue, which was very off-putting. • Food & Value: The steaks tasted good and were cooked well, but the portion size was quite small for the price. • Service: The staff members were kind and even sang for a child's birthday, but they seemed severely understaffed and unable to manage the flow of the restaurant. Watching the animatronic monkeys dance 10 times while waiting for food was a bit much. I hope they hire more staff to match the size of this venue
• CA

  Chrissy Arnold

  Dec 28, 2025
  2.0
  I visited the Rainforest Cafe at Sawgrass Mills on Sunday, December 28th, around 6:30 PM. Despite the restaurant not being extremely busy, the service was completely unacceptable. I was with a group of four, and while my three companions received their entrees on time, my Cobb salad never arrived. They were already halfway through their meals before I finally had to flag down a manager just to get my food delivered. The most frustrating part was the total lack of communication from our waitress. She never once stopped by to check on the table or explain the delay, even though it was obvious one person at the table didn't have a plate. We were essentially ignored while I sat there with nothing. While the manager was professional and did eventually comp my meal, the experience was already ruined. You go to a place like this for a fun group atmosphere, but sitting there with an empty plate while everyone else eats is just disappointing. It shouldn't take a manager’s intervention to get a simple salad to the table. I did tipped her 20% because I’m not a mean person and I hope management retrained their staff.

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