McDonald's

3.3
2211 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13118 S US Hwy 301, Riverview, FL
33569, United States

Hours

Reviews

3.3
2,211 reviews
5 stars
780
4 stars
396
3 stars
357
2 stars
163
1 star
515

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and unhelpful in resolving issues.

Order Accuracy

Many customers reported frequent issues with incorrect or incomplete orders, indicating a lack of attention to detail.

Speed of Service

Customers consistently complained about long wait times in the drive-thru and for food preparation, contradicting the fast food concept.

Food Quality

Feedback on food quality was mixed, with some customers receiving fresh and hot meals while others reported cold or poorly prepared items.

Management Issues

Several reviews pointed to inadequate management and training, suggesting a need for better oversight and staff development.
  • EB
    Evelyn Buchanan
    Nov 17, 2025
    1.0
    Bruh, this McDonald’s is actually terrible. First off, the fries be SALTY like they tryna give somebody high blood pressure. And when you ask for fresh ones, they act like you just asked them to solve world peace or something. The workers stay having an attitude for no reason too like my bad for ordering food at a restaurant?? Dont work with if you can’t be happy with what you’re doing.
  • OR
    odile rosario
    Nov 7, 2025
    1.0
    big grown ah lady wanna give me an attitude because i was waiting for 10 minutes in line with no cashier and i “could’ve used the kiosk” but i had a receipt promotion i wanted to use and didn’t know how to use it on the kiosk, disrespectful for absolutely no reason and just assuming i know it all off rip. Never coming back tbh yall can smd
  • KD
    Khadijah Dalziel
    Oct 28, 2025
    1.0
    I have been to this McDonalds before and got great service and fairly good meals. Today “Megan the manager” missed the mark. I picked up and upon eating I reached out to the team and reported I had an issue with my chicken in one of my snack wraps I explain that it was chewed up but I still had it I wanted to possibly come back the next day and get it remade. The strip tasted like it was fully gristle or something other than chicken texture. She proceed to tell me to bring the snack wrap back and they will inspect it and make me a new one. So let me be clear you want me to keep chewed up chicken so you can inspect it tomorrow, girl be for real! Well here you go photo proof! I don’t need that remake either now. Let everyone see the quality and service that coming out of that location. Well done Megan!
  • PS
    Pete Soden
    Oct 26, 2025
    3.0
    Very surprised that they had boo buckets, my granddaughter was very happy about that. Staff was very kind and friendly. Fries were room temp, but what can you expect. Very long drive thru line, took about 15 minutes which makes me wonder, why is it called “fast food?” Overall it was a pretty good experience after what I have dealt with at this location in the past, and it exceeded my expectations.
  • CC
    CT
    Oct 25, 2025
    1.0
    Rather than taking responsibility for an incorrect order, the staff became flustered and defensive, even going so far as to say, “You’re holding up the line.” This level of unprofessionalism is completely unacceptable in a customer service setting. It’s clear that this location suffers from poor training and a lack of leadership. Customer service should focus on resolving issues calmly and courteously, not creating a scene over a simple mistake. Based on this experience, I would strongly recommend that management and corporate review this store’s operations and provide proper training on professionalism and customer interaction.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Riverview, FL?

McDonald's Riverview location is open from 5:00 AM to midnight Monday through Thursday, 5:00 AM to 1:00 AM Friday and Saturday, and 5:30 AM to midnight on Sunday.

Is the McDonald's drive-through open 24 hours?

No, the drive-through is open daily starting 5:00 AM or 5:30 AM on weekends, and closes at midnight Sunday through Thursday. On Friday and Saturday, it stays open until 1:00 AM.