Business Details
About
Mexican Restaurant
Location
El Patron Mexican Grill and Cantina
830 N Navy Blvd, Pensacola, FL
32507, United States
Hours
Reviews
4.2
1,289 reviews
5 stars
797
4 stars
237
3 stars
97
2 stars
42
1 star
116
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers had mixed experiences with food quality, with some praising the flavors while others reported issues like cold dishes and incorrect orders.
Service Issues
Numerous reviews highlighted poor service, including long wait times, inattentive staff, and language barriers affecting communication.
Atmosphere
The restaurant's atmosphere received positive remarks for being pleasant and family-friendly, though some noted it could be noisy.
Pricing Concerns
Several customers expressed dissatisfaction with pricing, mentioning unexpected charges and feeling that the value did not match the quality of food and service.
Customer Experience
While many enjoyed their visits, there were significant complaints about theft and rude behavior from staff, impacting overall customer satisfaction.
- NPNikki Pennie2 days ago5.0Very Good
- RORoosevelt ODec 20, 20255.0Great fun and food
- JHJim HughesDec 17, 20254.0Heavy handed on the salt in our dishes.
- JEjess eDec 12, 20252.0Ordered pollo fundido from here through DoorDash and requested no bell peppers as I’m allergic. They still put a bunch in my food even though I pressed the no bell pepper option. DoorDash wouldn’t do anything about it either. Please read the description when making a DoorDash order! This is the second time it’s happened.
- TBTaylor BengeNov 28, 20252.0The food was good but that was the only thing enjoyable. We came in with a large party to celebrate 3 birthdays. They only gave us 1 waiter who barely spoke English. I understand it's a Mexican restaurant but it made it extremely difficult to take orders. Drinks and food both took a very long time to get to us and barely got any refills. Food was delivered cold and wrong and staff got upset when we asked for the right food....language barrier. Also they took my son's food away while he went to the bathroom and we never got it back or compensation. He only took 3 bites. They auto added gratuity which I understand but it felt like they used that to give us terrible service since they would've gotten a tip either way.