Outback Steakhouse

Reviews

• VV

  Veteran's View

  4 days ago
  1.0
  My wife and I are retired and we don’t cook. The only thing we make for dinner is reservations. We eat out breakfast, lunch, and dinner. In a town with Texas Roadhouse, LongHorn, and plenty of other choices, Outback on 23rd used to be our go-to. It was my wife’s favorite steakhouse. We went twice a week like clockwork. But over the last year and a half, this location has become a roulette wheel of disappointment, new cooks every time we walk in, inconsistent food, and service that swings from decent to “you’ve got to be kidding me.” After our last bad experience months ago, we decided to give them a break before trying again. We waited two, maybe three months… hoping maybe they’d get it together. We went back tonight as an early anniversary dinner, wanting our old favorite meal from our old favorite place. It should’ve been special. Instead, it turned into a list of everything a steakhouse shouldn’t do. First red flag, no bread. For years they brought the loaves and butter automatically. Tonight? Nothing. We waited. And waited. Finally asked for it and were told they “don’t bring it unless you ask now.” That was odd enough, but fine. We both ordered the Victoria’s filet with lobster tail. I ordered mine medium. My wife ordered hers well done, because she enjoys chewing through steak like it owes her money. Happy wife, happy life. She also ordered a loaded sweet potato. When the food arrived, the sweet potato looked like it had been abandoned in the desert for a week. Shriveled, dried out, pulled away from the skin, and absolutely unservable. As former restaurant owners, even we were stunned that this would be sent to a paying customer. Anyone in the business knows presentation matters, people eat with their eyes first. This thing looked like a “before” picture in a food safety video. We sent it back. The replacement wasn’t great, but at this point we were just trying to salvage the night. Her steak was cooked correctly. Mine, ordered medium, came out well done. I didn’t complain because I didn’t want to turn this into an Olympic event of sending food back. Then we realized something else, there was no lobster. We had the steak, the potatoes… but the lobster tails had vanished into the Bermuda Triangle. Had to call the waiter back again and tell him the most basic part of the order wasn’t even on the plate. He was fantastic, by the way, one of the few bright spots of the night. New, attentive, and you could tell he genuinely cared. He’s not the problem. The manager finally came over… and that’s when things got truly uncomfortable. While talking to us about the issue, my wife actually had to tell him to stop picking and scratching his face over our table. Nothing says “bon appétit” like the manager hovering over your food scratching like he’s auditioning for a flea commercial. His solution? “I’ll take the lobster tails off your bill.” That’s nice, but the damage was done. The night was shot. And even after the discount and our military discount, the total was still $95 for two badly cooked steaks, a shriveled sweet potato, and lobster delivered after dessert should’ve been. We’ve tried. We’ve given this location countless chances. But at some point you stop being loyal and start being foolish. LongHorn just down the road has been consistently excellent, great food, great service, every time. Outback used to be that for us. It isn’t anymore. One last note for Outback corporate geniuses. Your managers know their customers, their kitchen, and what sells. Over the last year and a half, Outback has randomly removed some extremely popular menu items that sold very well. The manager even confirmed they weren’t pulled because of sales issues. When you take away the items people love and then let the food quality slide, customers don’t come back. We gave this place every chance. Now we’re done.
• MA

  Micah Andrews

  Nov 13, 2025
  1.0
  I ordered a wedge salad. The salad is only 8 dollars but it cost me 20 with fees and tip to have it delivered. It arrived with no blue cheese, no bacon no onion. It was lettuce 3 grape tomatoes and a half souffle cup of dressing. Everything that makes a wedge was absent. No compensation. I could've ordered a salad from anywhere with blue cheese dressing and got better.
• MB

  Michele B

  Nov 11, 2025
  5.0
  MaryJane provided wonderful service. She was attentive, kind and provided a perfect meal for a couple of Veterans. Thank you for your service
• SP

  Sharon Pedersen

  Nov 11, 2025
  5.0
  Best steak and service from a restaurant in years! Special shout out to our waitress- Audrey! Hearty thanks!
• CC

  Chris

  Nov 10, 2025
  1.0
  A really no nonsense hostess tonight, which is fine. Maybe she’s from the north. She just didn’t seem very friendly.

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