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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers reported inconsistent service, with some praising friendly staff while others experienced rude behavior and order mistakes.
Order Accuracy
Many reviews highlighted frequent issues with incorrect orders and missing items, particularly in the drive-thru.
Food Quality
Feedback on food quality was mixed, with some customers enjoying fresh meals while others received cold or poorly prepared items.
Cleanliness
Several customers noted cleanliness issues, including unsanitary conditions and dead bugs in the dining area.
App Experience
Customers expressed frustration with the mobile app, citing issues with order processing and double charges.
RG
Robbie Guess
Nov 16, 2025
2.0
Made me wait 10 minutes for my order with no onions. And bring this….. come on, you had one job. SMH.
MC
Marcia Conroy
Nov 6, 2025
5.0
The workers made my grand daughters day today. They went above and beyond to make sure her experience was one she will always remember.
BB
ballgobbler
Oct 25, 2025
1.0
worst Mc Donald's ever, people hella rude
DS
Daniel Surillo
Oct 22, 2025
1.0
Went through the drive threw 3 times to get it right
NM
Natalia Tabares Mosquera
Oct 11, 2025
5.0
I love this McDonald's and would come here every day if I could! The staff is always kind, and there’s one employee, who’s especially friendly and helpful. Great service overall, I can’t wait to come back soon. Thank you Aiden❤️