Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times, especially during peak hours, leading to frustration.
Food Quality
There were numerous complaints about food being stale, cold, or poorly prepared, with some customers expressing disappointment in the freshness of their meals.
Staff Attitude
Feedback varied on staff friendliness, with some praising the service while others noted rudeness and lack of professionalism.
Order Accuracy
Many customers experienced issues with incorrect orders, leading to dissatisfaction and the need for corrections.
Cleanliness
While some reviews mentioned cleanliness, others pointed out areas needing improvement, particularly in the dining area and restrooms.
JL
Josh Latchum
4 days ago
1.0
Because 0 stars isn’t an option. Good job on hiring Kyle or Tyler w/e the 13yo manager on duty on 11/20/25 @ 6:00. Started off with my wife ordering the food on her app and having me go pick it up. I get there and she give me the code for the order but it’s not working. I pull around to the front and walk inside and am greeted by a nice lady working the counter. She doesn’t know who to help me and calls “the manager” over while she try’s to find my order. I start telling him my situation and he tells me he cannot help me, that I need to have her phone or log into her app in order to verify the order. Even though I can prove the order number and even recipts from both her app and my bank where the money was pulled out. Meanwhile the lady from the front bring the food and try’s to give it to me. Nope, Kyle isn’t bugging he says people steal all the time and he can’t do it. So.. I drive all the way back to my house to pick my wife up and we drive back to the store. They go back and forth until he realizes, oh the order and recipts are legit and now they have to remake all the food. I guess it’s a good thing I didn’t steal all the food they had to throw away. Or god forbid give to someone else in the drive through. Thank you again for giving me a reason never to come back to this place.
DH
Debbie Hall
4 days ago
2.0
Biscuit seemed a bit old but wasnt terrible. Ice coffee was perfect! Leader lead; team seemed stressed,possibly due to the possible manager (? Not sure, red shirt, no hat) was pretty hateful with a few guests, and all around seemed to have a bad attitude. Seemed like a busy morning however I am sure it would go much smoother with a more positive attitude from anyone in leadership.
RH
Robert Hillis
5 days ago
1.0
I got a M
chicken sandwich and the meat was under cooked. The quater pounder and hamburger s were burned. The worst meal I have ever had. Complete waste of money that's it for me. the management doesn't care.
JT
jack thompson
6 days ago
1.0
No service at Drive thru. Must have been in the wrong lane.2 cars went thru the outside lane before they got to me. The fish sandwich only hab a tiny bit of tartar sauce and the drink lid was not on. Now I get to clean my truck.
SE
Sharon Elizabeth
Nov 15, 2025
2.0
Usually get good food and I really liked the at Crispy strips the first time I had them. But the combo I received this evening included chicken strips that had been fried twice or warmed up in a microwave.
What are the operating hours for McDonald's in Niceville, FL?
McDonald's in Niceville, FL is open daily from 5:00 AM to 11:00 PM.
Does this McDonald's location offer drive-thru service?
Yes, the McDonald's at 1090 E John Sims Pkwy has a drive-thru open daily from 5:00 AM to 11:00 PM.
Can I order McDonald's for delivery from this location?
Yes, delivery is available every day from 5:00 AM to 10:59 PM, including no-contact and same-day delivery options.
What payment options are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
How can I place an order online or through an app?
You can order online at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available for iOS and Android devices.
What types of services does this McDonald's provide?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and free WiFi.
Are there any nearby places where I can shop or find automotive services?
Yes, nearby you can find Goodyear Auto Service for automotive needs and Bealls and Bealls Outlet for clothing shopping.
What nearby dining options are available around McDonald's?
Nearby dining includes Tucker Duke's Lunchbox, Chick-Fil-A, Cafe Rico (Cuban and Latin American cuisine), Smoothie King, Jim 'N Nick's Bar-B-Q, and Mi Casita Mexican Grill.
Where can I find nearby financial or postal services near this McDonald's?
You can visit the UPS Access Point location for shipping services and LibertyX Bitcoin ATM for financial transactions.
What is a relaxing spot nearby if I want to unwind after my meal?
Workout Anytime Niceville offers gym and tanning services, and Twin City Therapeutic Massage provides massage and physical therapy nearby.