McDonald's

3.7
1231 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1090 E John Sims Pkwy, Niceville, FL
32578, United States

Hours

Reviews

3.7
1,231 reviews
5 stars
496
4 stars
283
3 stars
210
2 stars
85
1 star
157

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially during peak hours, leading to frustration.

Food Quality

There were numerous complaints about food being stale, cold, or poorly prepared, with some customers expressing disappointment in the freshness of their meals.

Staff Attitude

Feedback varied on staff friendliness, with some praising the service while others noted rudeness and lack of professionalism.

Order Accuracy

Many customers experienced issues with incorrect orders, leading to dissatisfaction and the need for corrections.

Cleanliness

While some reviews mentioned cleanliness, others pointed out areas needing improvement, particularly in the dining area and restrooms.
  • JL
    Josh Latchum
    4 days ago
    1.0
    Because 0 stars isn’t an option. Good job on hiring Kyle or Tyler w/e the 13yo manager on duty on 11/20/25 @ 6:00. Started off with my wife ordering the food on her app and having me go pick it up. I get there and she give me the code for the order but it’s not working. I pull around to the front and walk inside and am greeted by a nice lady working the counter. She doesn’t know who to help me and calls “the manager” over while she try’s to find my order. I start telling him my situation and he tells me he cannot help me, that I need to have her phone or log into her app in order to verify the order. Even though I can prove the order number and even recipts from both her app and my bank where the money was pulled out. Meanwhile the lady from the front bring the food and try’s to give it to me. Nope, Kyle isn’t bugging he says people steal all the time and he can’t do it. So.. I drive all the way back to my house to pick my wife up and we drive back to the store. They go back and forth until he realizes, oh the order and recipts are legit and now they have to remake all the food. I guess it’s a good thing I didn’t steal all the food they had to throw away. Or god forbid give to someone else in the drive through. Thank you again for giving me a reason never to come back to this place.
  • DH
    Debbie Hall
    4 days ago
    2.0
    Biscuit seemed a bit old but wasnt terrible. Ice coffee was perfect! Leader lead; team seemed stressed,possibly due to the possible manager (? Not sure, red shirt, no hat) was pretty hateful with a few guests, and all around seemed to have a bad attitude. Seemed like a busy morning however I am sure it would go much smoother with a more positive attitude from anyone in leadership.
  • RH
    Robert Hillis
    5 days ago
    1.0
    I got a M chicken sandwich and the meat was under cooked. The quater pounder and hamburger s were burned. The worst meal I have ever had. Complete waste of money that's it for me. the management doesn't care.
  • JT
    jack thompson
    6 days ago
    1.0
    No service at Drive thru. Must have been in the wrong lane.2 cars went thru the outside lane before they got to me. The fish sandwich only hab a tiny bit of tartar sauce and the drink lid was not on. Now I get to clean my truck.
  • SE
    Sharon Elizabeth
    Nov 15, 2025
    2.0
    Usually get good food and I really liked the at Crispy strips the first time I had them. But the combo I received this evening included chicken strips that had been fried twice or warmed up in a microwave.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Niceville, FL?

McDonald's in Niceville, FL is open daily from 5:00 AM to 11:00 PM.

Does this McDonald's location offer drive-thru service?

Yes, the McDonald's at 1090 E John Sims Pkwy has a drive-thru open daily from 5:00 AM to 11:00 PM.