McDonald's

3.7
1233 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1090 E John Sims Pkwy, Niceville, FL
32578, United States

Hours

Reviews

3.7
1,233 reviews
5 stars
497
4 stars
283
3 stars
209
2 stars
85
1 star
159

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service quality, with some praising friendly staff while others noted rude behavior and poor management.

Food Quality

Many reviews highlighted issues with food quality, including undercooked or burnt items, stale products, and incorrect orders.

Cleanliness

The dining area was generally reported as clean, but some customers noted issues with the bathrooms and dining floor.

Wait Times

Customers frequently complained about long wait times, both in the drive-thru and inside the restaurant.
  • KY
    Kim Yerby
    Dec 20, 2025
    1.0
    A supervisor kept screaming. I mean , screaming loudly at her employees! it was very disrupting to our family visit and very disgusting to hear such disrespect to an employee. I won't go there again, and definitely won't take my grandchildren there again so long as that woman screaming at her employees is there! And I will tell as many people as I can that that doesn't need to go on in a family fast food restaurant! Young children do not need to hear that!!! It is very disrespectful!
  • AL
    Austin Le
    Dec 6, 2025
    5.0
    came in for the grinch happy meal but was unfortunately unavailable. we ordered the double cheese burger and fries. burger was okay. nothing bad nor nothing special. fries were crispy and well seasoned! the dining room was clean and the staff was nice.
  • KG
    Karen Goudelock
    Dec 4, 2025
    5.0
    I drove thru a little after 12:00 pm today when there were a lot of people going through the drive thru's. After I received my order, I got about 3 car lengths away from the exit to turn right onto John Sims Pkwy and my car shut down completely. Nothing worked including the flashers, which posed a real problem for those trying to exit the drive thru. After trying to direct people to go around me and having some yell at me to turn on my flashers, a manager and some other employees came out to offer assistance. The manager had one of the workers to stand behind my car and direct traffic. I had already called for a tow and my husband also left our house to come and assist. In the meantime, the manager came out again to check on me, and a very nice young man who is an auto tech at Niceville Auto Service stopped to assist and was able to get my car started thankfully. I just wanted to thank the manager and other employees for their assistance, and will be doing the same with the auto tech. Standing out in the cold rain to help a stranger was certainly above and beyond. Thank you all so much.
  • JL
    Josh Latchum
    Nov 20, 2025
    1.0
    Because 0 stars isn’t an option. Good job on hiring Kyle or Tyler w/e the 13yo manager on duty on 11/20/25 @ 6:00. Started off with my wife ordering the food on her app and having me go pick it up. I get there and she give me the code for the order but it’s not working. I pull around to the front and walk inside and am greeted by a nice lady working the counter. She doesn’t know who to help me and calls “the manager” over while she try’s to find my order. I start telling him my situation and he tells me he cannot help me, that I need to have her phone or log into her app in order to verify the order. Even though I can prove the order number and even recipts from both her app and my bank where the money was pulled out. Meanwhile the lady from the front bring the food and try’s to give it to me. Nope, Kyle isn’t bugging he says people steal all the time and he can’t do it. So.. I drive all the way back to my house to pick my wife up and we drive back to the store. They go back and forth until he realizes, oh the order and recipts are legit and now they have to remake all the food. I guess it’s a good thing I didn’t steal all the food they had to throw away. Or god forbid give to someone else in the drive through. Thank you again for giving me a reason never to come back to this place.
  • DH
    Debbie Hall
    Nov 20, 2025
    2.0
    Biscuit seemed a bit old but wasnt terrible. Ice coffee was perfect! Leader lead; team seemed stressed,possibly due to the possible manager (? Not sure, red shirt, no hat) was pretty hateful with a few guests, and all around seemed to have a bad attitude. Seemed like a busy morning however I am sure it would go much smoother with a more positive attitude from anyone in leadership.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Niceville, FL?

McDonald's in Niceville, FL is open daily from 5:00 AM to 11:00 PM.

Does this McDonald's location offer drive-thru service?

Yes, the McDonald's at 1090 E John Sims Pkwy has a drive-thru open daily from 5:00 AM to 11:00 PM.