McDonald's

3.2
750 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6065 Pine Ridge Rd, Naples, FL
34119, United States

Hours

Reviews

3.2
745 reviews
5 stars
264
4 stars
124
3 stars
96
2 stars
44
1 star
217

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of poor service and long wait times.

Food Quality

Numerous reviews mentioned issues with food quality, including cold, undercooked, or incorrect orders.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty seating areas and restrooms.

Order Accuracy

A significant number of reviews highlighted problems with order accuracy, including missing items and incorrect orders.

Speed of Service

Customers frequently complained about slow service, with long wait times for both drive-thru and in-store orders.
  • PD
    paul dickinson
    Nov 17, 2025
    4.0
    It's open 24 hours I got off the plane at 1:00 in the morning it's drive-thru only at night but it was nice to have the fries were made fresh
  • SC
    Stephen C
    Nov 11, 2025
    1.0
    Ordered at the kiosk it wouldn't let me pay said u had to go to the counter it took another ten minutes before someone came out ordered at 7:08 got my food at 7:28
  • JE
    Jeff E
    Nov 1, 2025
    1.0
    I’d give it no stars if I could. 20 min wait times, just too busy for a small for a gas station. Waited almost half an hour this morning before they started making mine. I just told them to cancel it and I walked out. Never going again. Also had a rat infestation a couple years back.
  • BB
    BNA
    Oct 28, 2025
    1.0
    Went in to pickup a mobile order, I stand there for 10 minutes while a woman just keeps putting her finger up for me to wait, she finally comes up to the register and said, "it's drive thru only right now"...so I told her I had a mobile order because (I already had to go in to pay for gas) and she immediately turns her back and says "oh my god" with an attitude. I honestly don't understand why have a customer service job if you don't have any patience or skills to be in customer service. It's employees that ruin businesses. Also, one of the coffees I ordered was supposed to be sugar free, and I watched her use the same sugar for another coffee I ordered, so I asked to make sure it was sugar free and she said, "uhm no it's not what's it matter"...are you serious?? You could literally kill someone.
  • LD
    Lilly Dumas
    Oct 24, 2025
    2.0
    I got a large fry but it wasn't even full to the top like it should be. I paid for a large and got a medium. I got a quarter pounder meal which was part of monopoly and didn't even get the monopoly stickers which was pretty disappointing since I only need one more to get the prize. Lady was being rude and wasn't doing much to help customers. Another day I sent my S/O to pick up my mobile order and the man who I think was a manager wouldn't let him pick up my food without my phone. Even though I sent screenshots of my email receipt, or the receipt on the app. Also made a huge deal over it saying "the mobile order was supposed to be picked up at the window" which it definitely was set to be picked up at the counter like I always do. This location sucks.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 6065 Pine Ridge Rd, Naples?

McDonald's at 6065 Pine Ridge Rd, Naples is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location has a drive-thru that operates 24/7.