McDonald's

3.5
924 reviews
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Business Details

12615 Tamiami Trl E, Naples, FL
34113, United States
(239) 732-0117
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12615 Tamiami Trl E, Naples, FL
34113, United States

Hours

Reviews

3.5
924 reviews
5 stars
373
4 stars
166
3 stars
128
2 stars
67
1 star
190

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Food Quality

Customers frequently reported issues with food quality, including cold or burnt items and incorrect orders.

Cleanliness

While some customers noted cleanliness, many others mentioned dirty tables and unsanitary conditions.

Management Issues

Several reviews pointed to unprofessional management and a lack of proper training for staff.

Inconsistent Experience

Customer experiences varied widely, with some praising the service while others described it as the worst they've encountered.
  • VV
    Valenthrium
    Jan 3, 2026
    2.0
    The service at this McDonald’s is honestly either non existent or extremely mediocre, the food is what you would expect from a McDonald’s.
  • MF
    Marisol Ferreira
    Dec 30, 2025
    1.0
    This McDonald’s is the worse in Naples, they don’t even wear gloves to serve your food, the staff is rude and mean and they took 30 mins to make an ice coffee when the place was almost empty even the drive thru
  • SP
    Steel plauge
    Dec 30, 2025
    1.0
    Slow, impolite, and just a genuinely bad spot
  • KU
    Kimberly Urias
    Dec 22, 2025
    1.0
    Me gusta ir a este McDonald’s. Pero tienen un mal Servico pedí un una ketchup y me dijeron que no tenían y cuando veo una muchacha le da a un señor y cuando volví a pedir una muchacha medio apenas dos y se rio la muchacha mal servio servicio de la mujer
  • TG
    That girl
    Dec 17, 2025
    1.0
    Poor Service and Unprofessional Manager My order was made incorrectly, and when I politely asked for the correct food, the manager got an attitude instead of fixing the mistake. That alone was frustrating, but it got worse. The manager then used my drink cup to scoop ice instead of using an ice scooper, which is unsanitary and unacceptable in a restaurant. Managers should know better and set an example for proper food safety and customer service. This experience was disappointing and unprofessional. I won’t be returning and hope this location retrains its management staff the Haitian lady shift, leader or manager or whatever y’all wanna call her teach her what customer services is it’ll get her a lot further in life or tell her to find a new job
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Frequently Asked Questions About McDonald's

What are the operating hours for this McDonald's location in Naples, FL?

This McDonald's is open 24 hours a day, 7 days a week.

Does this McDonald's have a drive-thru service and when is it open?

Yes, this McDonald's offers 24/7 drive-thru service every day of the week.