McDonald's

3.5
907 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12615 Tamiami Trl E, Naples, FL
34113, United States

Hours

Reviews

3.5
907 reviews
5 stars
366
4 stars
165
3 stars
128
2 stars
65
1 star
183

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, rude staff, and incorrect orders, leading to a negative perception of overall service.

Food Quality

Many reviews highlighted issues with food quality, including cold, stale, or burnt items, and incorrect orders.

Cleanliness

While some customers noted cleanliness, others reported dirty tables and unsanitary conditions, indicating inconsistency in maintenance.

Positive Experiences

A few customers praised specific staff members for excellent service and highlighted positive experiences, suggesting that there are instances of good service.

Operational Issues

Several reviews mentioned operational problems such as long wait times, staff shortages, and issues with mobile orders, contributing to customer frustration.
  • JK
    Jaxson Karen
    5 days ago
    1.0
    Whatever useless manager was working at around 7pm on 11/19 seriously needs to be fired. I was told to go pull into a drive through waiting spot for a sprite. That’s all that was left in my order was my large sprite that they were in no rush to fill. The manager was extremely disrespectful and had no urgency to just fill my cup with sprite and be on about her day. To her, it was more important to feel powerful to make me wait in the drive-through spot or go inside to get my drink when I specifically ordered it in the drive-through. I don’t know the audacity that takes, but I finally got my sprite only for it to be a medium when I paid for a large. I waited over five minutes for a sprite while the rest of my order was getting cold in my car this is absolutely the most unbelievable experience I’ve ever experienced at a McDonald’s and I don’t have high standards for McDonald’s. This woman needs to be fired immediately and the rude kid behind the drive-through needs a good talking to about how to treat a customer and not to ask them to go inside to fill their own drink when you ordered from the drive-through.
  • ZS
    Zachary Stoffel
    Nov 14, 2025
    1.0
    Drove up to the window and asked for the mcflurries I ordered with my meal. The overnight manager laughed in my face and slammed the drive thru window shut. Management and employees should be evaluated by corporate.
  • PB
    Pierson Bott
    Nov 3, 2025
    1.0
    I ordered online through the app and when I got there, I asked to add a medium fry to the order. The lady straight up just said “no I’m dealing with Something”. I was very confused and when I got to the window, I asked another person if I could add a medium fry to the order in which I Got told no again. When I asked why, he wouldn’t tell me and then told me to go around the drive through again if I want them. I then asked if I went around again when I get told yes this time? And he said no. So if you want to go through the drive-through of this location just for just the fun of it and not get any food, this is the place to go.
  • NP
    Nicholas Papa
    Oct 31, 2025
    1.0
    Don’t ever come here after the dining room closes you will wait an hour or more for your food and I got so sick from just a mc chicken never again will I ever go there after 11pm and don’t even get me started on that customer service the lady with the dreads forget about it she needs to be fired!!!
  • PO
    Presley O
    Oct 25, 2025
    1.0
    I placed a breakfast order 30 minutes before they switched to their lunch menu and got there 10 minutes early as well. The drive thru line was long and barely moving so I by the time I got to the speaker it was one minute late and they refused to make my order. The fault should not be on the customer for the business moving slow, especially when the customer got there well ahead of time. Terrible way to run a business and they should do us all a favor and shut down.

Frequently Asked Questions About McDonald's

What are the operating hours for this McDonald's location in Naples, FL?

This McDonald's is open 24 hours a day, 7 days a week.

Does this McDonald's have a drive-thru service and when is it open?

Yes, this McDonald's offers 24/7 drive-thru service every day of the week.