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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported extremely long wait times, often exceeding 30 minutes, particularly in the drive-thru.
Food Quality
Many reviews highlighted issues with food quality, including cold, undercooked, or incorrect orders.
Customer Service
Feedback indicated poor customer service, with staff being rude, unhelpful, and inattentive to customer needs.
Cleanliness
Several customers noted unsanitary conditions, particularly in the bathrooms, and a general lack of cleanliness in the restaurant.
Management Issues
Reviews pointed to a lack of effective management, with complaints about staff behavior and operational inefficiencies.
JP
joe P
1 day ago
5.0
Came here week night at 9pm. Ordered easy and food was quick. Solid McDonald's service & food
KE
Katherine Estrada
Nov 12, 2025
1.0
I pulled up at 2:56 a.m. Wednesday morning, and not a single soul came to the speaker. After three long minutes of silence, a lady finally appeared — moving slower than a Monday morning. When I asked how long the system would be down, she shrugged and said, “I don’t know, I cannot tell you.”
Let’s be real — that wasn’t a system issue, that was a motivation issue. If she had just said, “I’m tired, I don’t feel like working,” I would’ve respected the honesty and driven off without a word. But instead, I got a lie wrapped in laziness.
At this point, I’m convinced I could clock in, take her spot, and run that place better myself.
CR
Camilo Rincon
Nov 9, 2025
1.0
El trato del personal con los clientes es pésimo desde el manager hasta los empleados
PL
Powerco LEC
Nov 7, 2025
5.0
It's quite impressive to see Tyler, who's not even a manager, appear to run the entire McDonald’s on his own. Watching him handle everything while I waited 45 minutes for just 10 daily doubles was eye-opening. Meanwhile, Jordan, the manager, seemed to be on standby, as if he’s waiting for Oriel's advice. Let’s give a huge shoutout to Tyler — a young rookie from McDonald’s — who truly deserves our recognition and support.
DR
David Rivera
Nov 4, 2025
1.0
Horrible customer service. After I paid for my food, they refused to give me my food.