McDonald's

2.8
2984 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5185 S Jefferson, Lamont, FL
32336, United States

Hours

Reviews

2.8
2,984 reviews
5 stars
688
4 stars
462
3 stars
461
2 stars
301
1 star
1,072

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Numerous reviews highlighted filthy restrooms and dirty dining areas, with many customers expressing concern over hygiene.

Customer Service

Customers frequently reported poor service, including rude staff, long wait times, and lack of assistance.

Food Quality

While some customers enjoyed the food, many complained about cold or incorrect orders, indicating inconsistency in food preparation.

Management Issues

Several reviews pointed to poor management practices, including understaffing and lack of training, contributing to a negative customer experience.
  • JA
    JHaydée Anfoso
    Jan 4, 2026
    1.0
    Food was ok, but the service of the people is Horrible. After waiting for so long, I asked about my order and the cashier just walked away. After me asking for the second time she started yelling at me. I know how this fast food works and I know that without enough people it can take some time, but you never can scream and course at the customer. I will definitely remember this place and never come back. I don't have my ticket number but I have my order #102
  • KN
    Krystal Nicole
    Jan 1, 2026
    1.0
    Rude and slow . Waited 45 minutes for 3 sandwiches and 2 chicken nuggets. They would take one or 2 dine in orders and walk off for 15 minutes . Then do it again . Rude workers. Horrible customer service . And no work ethic. And to top it off just saw there are 2 burgers not in the bag
  • RB
    raymond banville
    Dec 31, 2025
    1.0
    After leaving the other McDonald's in Tallahassee we stopped at this one. Once again a huge line. We were told by the girl at the front of the line that she had been waiting an hour. We are on our way back from New Orleans and this had to be the worst bathroom and we were in dive bars in the French quarter. I don't know what franchisee owns these McDonald's but they need to terminate that agreement.
  • KS
    K S
    Dec 26, 2025
    1.0
    McDonald's & Marathon Gas Station shared building space. NASTY RESTROOMS!!! SKIP THIS EXIT. When walking into McDonalds, there's an inside 'gated hallway' that separates McDonald's from the shared RESTROOMS with Marathon. 1. Gate was pulled 3/4 down so there was zero access from McDonald's TO their OWN restrooms 2. Lowered gate denies inside access from McDonald's to Marathon Gas. 3. Had to go back outside down the short sidewalk next door thru Marathon front doors to get to the restrooms. 4. Marathon had a handwritten sign on cardboard posted on their front door AND posted at the restrooms that said the "restrooms are McDonald's responsibility, not ours". Seriously. 5. Women's restrooms. 2 huge to rolls were empty in all 3 stalls For a total of 6 empty to rolls. Really. No soap. No paper towels. If you dare enter, bring your own tp. 6. Men's restrooms. Urinals and stalls were unflushed. Fire the employees and the manager who won't work. This appeared as if it was a (pun intended) pissing contest between McDonald's and Marathon. NASTY!
  • JJ
    Journey
    Dec 21, 2025
    1.0
    As a frequent traveler for several decades, I’ve been to a great number of fast-food restaurants across the country, from the biggest cities to the smallest towns. This McDonald’s is by far the absolute worst of the worst! From waiting roughly 15 minutes to place an order while being entirely ignored by employees who were preoccupied with gossiping, playing around, and one employee with her cellphone out. Phones can carry bacteria and cross-contaminate food. Consequently, this violates McDonald’s policy. Another local gentleman finally walked in, shared that the service was consistently poor, and apologized to me as a traveler. At that point, I politely said, “Excuse me, can someone take my order, please?” The gentleman also said, “Hello, we need help.” Another traveler also chimed in and expressed his frustration over the poor quality of service. The employee who came from the back to assist was uninterested and unfriendly. However, I was polite and clear in placing my order. There were not enough small bills to make change in the cash register, so the manager was called. After mentioning my long wait for assistance, she was nonchalant, showed little care, and quickly brushed aside my concerns. Moreover, she handled my change dismissively, causing the coins to fall onto the counter. This was intentional, not accidental, and very disrespectful! This type of behavior often results in a hostile work environment, bad customer experiences, and high employee turnover. I realize fast food is a high-pressure environment, but that doesn’t excuse poor service or bad attitudes. At this McDonald’s, it starts with managerial incompetence. In my opinion, the manager doesn’t set a positive tone or lead by example! I witnessed an employee using profanity at the counter, in the presence of a lobby full of other customers who had ordered at the self-ordering kiosk, including several senior citizens. We were all in disbelief! This occurred while the manager stood and said nothing! This is very disrespectful and inappropriate in the workplace! I could hear another employee in the back using profanity as well. Before exiting, I noticed the lobby was filthy with overflowing trash. This signals poor management plus an outright disregard for sanitation. This could lead to hygiene issues, including the spread of germs. This is a red flag for hygiene and management. I will definitely contact the State of Florida Health Department and send this to the local news outlet. In closing, I stopped at another McDonald’s in Tallahassee, and the service was absolutely superb!

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Lamont, FL?

McDonald's in Lamont, FL is open every day from 4:00 AM to 11:30 PM.

During which hours is the delivery service available at this McDonald's?

Delivery service is available from 6:00 AM to 10:00 PM daily.