McDonald's

3.2
1855 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
385 Cypress Parkway, Kissimmee, FL
34759, United States

Hours

Reviews

3.2
1,855 reviews
5 stars
678
4 stars
273
3 stars
248
2 stars
124
1 star
532

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported long wait times, often exceeding 30 minutes for orders, both in the drive-thru and inside the restaurant.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food quality, leading to customer dissatisfaction.

Staff Behavior

Feedback indicated a mix of friendly and rude staff interactions, with some customers experiencing unprofessional behavior from employees.

Food Quality

Several customers noted that food was often cold or not prepared correctly, impacting their overall experience.

Management Issues

Reviews suggested a need for better management and training, as operational inefficiencies were frequently mentioned.
  • JL
    Justin Libbey
    1 day ago
    1.0
    Was waiting to pick up a customer’s order and asked multiple times multiple people if the order was ready eventually someone came from the dining room and the order was just sitting right behind the counter. They were just walking past it
  • AA
    Alexander Acevedo
    4 days ago
    1.0
    Worst mcdonalds I have ever been to. No customer service. There are stores a lot busier then this one that have 0 issues. Incompetent staff which shows the quality of management that runs this store
  • JF
    Jay Fernandez
    Nov 16, 2025
    2.0
    I work overnight, so I stop here often overnight and it's always a problem. They're constantly forgetting little things, like no pickles or onions, or to add bacon and that's even IF they take the order. I swear more often than not their system has "crashed" and never once do say how long it'll take. They always immediately jump straight to the refund and not taking your order. This has happened with both dinner and breakfast. 1-5 am don't even try to order, if they do take the order, they'll probably mess it up. Only good worker is an older Spanish lady with tattoos, wish I knew her name.
  • BZ
    Brian Zollo
    Nov 11, 2025
    1.0
    Ok, so I place an order using the mobile app. As can be seen, the order goes through at 5:04. I get to the window and already I can see this is going to be bad as they ask me if my order was this or that and it wasn’t. So I was told to go park in space #2. This was at 5:09. My order was 3 McRibs, fish, 20 McNuggets, and 3 fries. As I continue to watch car after car get their food, finally at 5:22 I go inside and ask the manager where my food is. I am a little bit heated at this point. I am standing there waiting and seeing several orders go out and finally 9 minutes later the manager brings my order and tells me that they were waiting for the McRibs. So it takes 27 minutes to cook McRibs??? There was no apology given for the wait. Oh, but I guess the best way to smooth things over is to give a pie as an apology. Oh, but wait, let’s take a look at the hold time expiration on the box! Sure looks like it was 3 hours past its hold time, and tasted like it too. As far as the quality of the food, everything was made correctly but the McRibs were luke warm at best. Surprising for something that they were waiting on, you’d think they would be hot and fresh. The bottom buns were all hard around the edges. The nuggets were warm as well. The fish was fine and the fries were ok. I told the manager that the next time I come through and they ask me to move to a space to wait, I am refusing and will wait at the window until I get my food. I usually don’t complain and understand things happen, but this experience was awful.
  • MJ
    Mrs jones
    Nov 8, 2025
    1.0
    The wait time at this location is excessively long, and when your order finally arrives, items are often missing. It is extremely difficult to locate an employee to address the issue, which can add an additional 15–20 minutes to your wait. Considering this, it may be faster to visit a further location or order from a traditional restaurant nearby. Overall there’s nothing “fast” about this “fast food” location. Take the drive and go somewhere else.

Frequently Asked Questions About McDonald's

What are McDonald's regular operating hours in Kissimmee, FL?

McDonald's in Kissimmee operates 24 hours a day, 7 days a week.

What are the delivery hours available at McDonald's Kissimmee?

Delivery is available daily from 5:30 AM to 2:00 AM.