McDonald's

3.8
6439 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5725 W Irlo Bronson Memorial Pky, Kissimmee, FL
34746, United States

Hours

Reviews

3.8
6,439 reviews
5 stars
2,833
4 stars
1,387
3 stars
941
2 stars
423
1 star
855

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, with reports of rude staff and unprofessional behavior from management.

Cleanliness

Many customers noted that the restaurant was dirty, with unclean tables and bathrooms, contributing to a negative dining experience.

Order Accuracy

Frequent complaints about incorrect orders and missing items were reported, indicating a lack of attention to detail.

Speed of Service

Customers expressed frustration with slow service, particularly during drive-thru and curbside orders, often waiting longer than expected.

Food Quality

Mixed reviews on food quality, with some customers enjoying their meals while others reported issues such as cold or poorly prepared food.
  • BJ
    Bradley Jackson
    2 days ago
    1.0
    5 drivers canceled from this location, either turn your delivery option off or figure it out. Your other reviews speak for themselves.
  • AN
    Apoorva Neelabh
    Nov 11, 2025
    2.0
    Slowest service via drive through line ever for a simple minimum order of 2 wraps, fries and chicken strips…that’s it and had to wait like over 20 mins.
  • RR
    Robin
    Nov 8, 2025
    4.0
    No complaints about our dinner here. The fries could have been a little fresher, but everything else was good. Busy area, but we didn't wait long in the drive-thru. The unsweet tea was good!
  • VH
    Vincent Jose Paredes Herrera
    Nov 7, 2025
    1.0
    Mala atención del personal incluyendo al encargado o supervisor. Mala servicio al momento de retirar compra en online
  • JY
    Jenny Yogi
    Oct 17, 2025
    1.0
    terrible experience! we went to this one since it was closer than the other, but had better luck at the other locations. horrible customer service, waited at the drive through while the employee talked to a friend in the parking lot, then got pulled up behind another car waiting for food. instead of asking us to pull to the reserved slot at the window, she reached out and proceeded to tap her nails on the back of my car. no need to touch or scratch my vehicle when my window is down and you are right there. very unprofessional environment and will not be going back. they also of course got our order wrong and we waited forever while they filled other customers orders… not fast food anymore

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's location is open 24 hours every day of the week.

Is the drive-thru available all day at this McDonald's?

Yes, the drive-thru is open 24 hours from Monday to Sunday.