Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
2,354 reviews
5 stars
1,039
4 stars
470
3 stars
364
2 stars
128
1 star
353
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely poor customer service, with employees being rude, dismissive, and unhelpful.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and overcharging.
Wait Times
Customers frequently complained about long wait times, both in the drive-thru and for in-store orders.
Food Quality
Several reviews mentioned cold or poorly prepared food, with some items being inedible.
Management Issues
There were multiple mentions of unprofessional management and a lack of effective leadership in addressing customer complaints.
- FGFireside GourmetNov 14, 20251.0Been going to this McDonald's since they opened. The food has become consistently absolutely disgusting. They NEVER fill the soda up all the way and they rarely get the order right. I'm done with this location.
- JRJ RitrovatoNov 4, 20251.0I would like to express my deep concern regarding the treatment I received from one of your employees: Allondra, — who, I was told, is the store manager. This woman displayed an extremely rude, disrespectful, and completely unacceptable attitude toward customers. Her behavior was offensive and discriminatory, which is even more serious coming from someone who represents the company in a leadership position. Such conduct reflects very poorly on the establishment and raises serious questions about your hiring and management practices. I sincerely hope that the owners are aware of how certain employees are treating customers and that appropriate measures will be taken to ensure that this kind of unpleasant situation does not happen again.
- GTGerardo TagliaferroNov 4, 20251.0I had a very disappointing experience with the manager Alondra at this McDonald’s. Her attitude was extremely unprofessional.. Instead of helping the team and customers, she made things more difficult. She was rude, dismissive, and created unnecessary tension during the service. It’s frustrating to see someone in a management position treating both employees and customers this way. This location really needs better leadership and customer service training.
- OAOmaira AponteOct 22, 20251.0Worse customer service ever 😡😡😡 the employees was super rude, didn’t give me half of my order and was giving attitude for no reason.
- BRboris rojasOct 16, 20251.0Drove up to drive thru at 10:24am. Asked for hotcakes and fries. Girl responded with Its not lunch till 10:30am. I sd, no problem, can u charge me and i will wait??? She said, no. You need to wait till 10:30am. Finally got my fries at 10:45am. Fifteen minutes for some fries.... Great service. Great business......NOT
Frequently Asked Questions About McDonald's
What are the main payment options accepted at McDonald's in Kissimmee?
McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What are the regular dining hours for McDonald's on weekdays?
McDonald's is open from 5:00 AM to midnight Monday through Wednesday, and on Thursday from 5:00 AM to 4:00 AM the next day.
When is the drive-thru available at this McDonald's location?
Drive-thru hours are from 5:00 AM to midnight Monday through Wednesday, extended hours on Thursday until 4:00 AM, all day Friday and Saturday, and from 4:00 AM to midnight on Sunday.
What delivery services does McDonald's offer at this location?
This McDonald's offers delivery, same-day delivery, curbside pickup, and no-contact delivery services.
How can I order from McDonald's on my mobile device?
You can order using the McDonald's App available on the Apple App Store and Google Play Store, or through their online delivery URL.
Does this McDonald's have a drive-thru?
Yes, this McDonald's location has a drive-thru service available.
Where is McDonald's located in Kissimmee?
It's located at 3845 Pleasant Hill Rd, Kissimmee, FL 34746, USA.
What nearby grocery stores can I visit before or after my meal at McDonald's?
You can visit Publix Super Market at Village Shops at Bellalago for groceries and Publix Liquors at Village Shops at Bellalago for beer, wine, and spirits.
Are there any nearby mobile phone stores close to McDonald's for shopping or service needs?
Yes, T-Mobile and Sprint Store are both nearby for mobile phone purchases or services.
What entertainment or leisure options are available near McDonald's in Kissimmee?
Nearby you can find Redbox for movie rentals, Jeremiah's Italian Ice for desserts, and Beef 'O' Brady's sports bar for a lively dining experience.