McDonald's

Reviews

• II

  IrisV Sotoma (IrsVSotoma)

  2 days ago
  5.0
  Long time haven’t been here in a while Karla was amazing!! helped us and serve our food on time. She is a perfect example of what service is. Kudos to her.
• GR

  Gio Rivas

  Dec 27, 2025
  1.0
  Absolutely unacceptable and one of the worst McDonald’s experiences I’ve ever had. I arrived at 1:36 PM and did not receive my food until 2:30 PM nearly an hour later. And even then, I had to essentially beg for someone to check on my order because nothing was coming out and no one was communicating with customers. When the food finally came out, it was missing items and there was no barbecue sauce in the bag either. After waiting that long, the bare minimum would be getting the order right. While waiting, I watched multiple people in the parking lot visibly frustrated saying they had been waiting over an hour as well. Inside the store, customers were openly complaining about both the quality of the food and the insane wait times. It was complete chaos. To make matters worse, no manager apologized acknowledged the delay or took accountability for what was clearly a broken operation. No communication. No urgency. No care. Words of advice STOP TAKING ORDERS. Catch up on the orders you already have instead of letting customers sit there indefinitely. Truly a horrible experience. This location needs serious management intervention because this is not fast food it is a disaster.
• MD

  MARIA DIAZ

  Dec 27, 2025
  3.0
  If you go to the store, order wrong or need to wait outside for your food, restaurants type, is a fast food. You order online? Wrong order, also seems like common sense isn't applied, no napkins, no straw, ketchup even if you ask for it.
• AB

  Andrew B.

  Dec 18, 2025
  1.0
  The slowest process I've ever seen. It's honestly not just this McDonald's, it's all of them I've been to inside Kissimmee. Literally 40 minutes every time you come here, and the amount of customers doesn't justify the wait. They make everyone park to the side while they prepare your food. What’s the point of a drive-thru to order then park? Then you wait for 40 minutes in the parking spot only to be given semi-cold food and missing condiments. They've managed to turn fast food into “slow” food. I'm never eating at McDonald's again until I find a location that actually doesn't take 90 years to get my food.
• VV

  Voices

  Dec 6, 2025
  1.0
  OMG .. I don't know where to begin. Wrong food being delivered to us and pretty much everyone there... not just a little bit but completely off the mark. I tried to explain it to the employee who delivered it out to my car but she doesn't speak any English and unfortunately, I don't speak Spanish so there was no way I could get help. Went inside only to see there's about 20 other people whose orders are all messed up, probably worse than mine. Some are really mad but they were all being ignored. There was no way I was going to get my order fixed. The Manager is too busy making food and working really hard but not communicating. I don't even know if the manager speaks the same language as some of the employees... Serious communication break down. Some of the employees seem to speak only Spanish and some only English. What a mess. I eventually gave up, drove off with the random food they gave me even though it wasn't even close. When we got closer to home we realize that the meal they gave us was meant for somebody in the drive-thru while I was a take out. No wonder why everybody inside the restaurant is all upset. I don't even know what advice I can offer to try to improve this situation. It's almost like they need to give up on the entire business and start over again. It was like a slapstick comedy show. This is not a manager issue, this is not an individual employee issue, this is more like a really disconnected owner or something. I wish them luck in the future. I don't think I'll ever be back, at least not on purpose. Lol

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