McDonald's

3.8
3470 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1305 E Osceola Pkwy, Kissimmee, FL
34744, United States

Hours

Reviews

3.8
3,470 reviews
5 stars
1,645
4 stars
646
3 stars
436
2 stars
157
1 star
586

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, often exceeding 20 minutes for orders, with some experiencing waits of up to 40 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor food quality, leading to customer frustration.

Staff Attitude

Feedback indicated a mix of positive and negative experiences with staff, including reports of rudeness and unprofessional behavior from some employees.

Cleanliness

While some customers noted clean facilities, others pointed out dirty tables and unsanitary conditions, particularly during busy hours.

Management Issues

Several reviews mentioned poor management practices, including lack of customer service training and inadequate handling of complaints.
  • MR
    Maria Rodriguez
    1 day ago
    1.0
    I ordered through the application, they told me they couldnt process the order because "the system is down" and it would take 1 hour and a half and that usually always happens, but I live near the area and I usually order at this time and I never had no problem. I wanted to cancel the order and they told me wasn’t not possible either and now I have to wait 3 to 7 days to get my money back. If its a business that is open 24 hours a day, you shouldnt have this type of problem.
  • N1
    Nixon_castillo 12
    5 days ago
    1.0
    Súper mal servicio siempre son maleducados y dan las órdenes mal en el drive thru de paso que siempre te hacen esperar en el parking , y si pides mayonesa y Ketchup y te dan 2 miserias de salsa
  • MS
    Miguel Santiago
    Nov 13, 2025
    3.0
    Always end up having to wait 5-10 minutes in a parking spot after ordering in the drive thru. It defeats the purpose of me going through the drive thru trying to get a quick meal if I'm stuck waiting this long anyways
  • JQ
    Jessica Quintero
    Nov 9, 2025
    1.0
    Ayer en la noche fui con mi familia y mi amiga la cual viene de paseo, y pedimos una bebida al momento de llegar la bebida la chica nos ofreció de la misma bebida que había sobrado y era súper grande, decidimos preguntarle que si podíamos cancelar la bebida que pedimos porque era la misma y no tomaríamos 2 ya que teníamos una grande ya, a lo que la mujer nos responde sin ningún problema que si se puede cancelar esa orden y que nos reembolsarían el dinero pero la empleada dijo que eso lo debíamos hacer directamente con la manager. A lo cual me dirijo sin ningún mal trato a la “manager “ la cual no es para nada profesional. Le hago esta pregunta en español porque más cara de hispana no podía tener y me responde en inglés de una muy mala manera, entonces yo le seguía preguntando en español a lo cual me respondía en inglés. Si no sabes español porque responderías lo que te estoy preguntando en otro idioma. Se me hace que fue algo para hacernos sentir mal pero yo le respondí en inglés y muy groseramente me responde que si acaso yo quiero mi dinero devuelta por algo gratis. Y luego me entregó mi recibo devuelta muy mala gana, solo le faltó tirarmelo. Si no eres apta para un cargo de estos no atiendas en atención al público y punto 😡😤
  • YM
    Yeerica Maria
    Oct 23, 2025
    1.0
    I had to wait over 10 minutes just to get my food. When an employee finally came to the table, I pointed out that the kid's Happy Meal was missing. They said they'd go get it, and I waited again. A few minutes later, the employee came back, but instead of the 'Boo Bucket' that McDonald's is running right now, it was in a plain, regular box. The guy said they were out of the buckets, but that was clearly false—I'd just seen him with two, and another staff member was carrying one to another customer! It was incredibly frustrating since I was one of the first people to place an order. When I asked to speak to the manager, he refunded the money, but his final comment was, 'put this on the trash,' which he said right in front of me as he pointed at the food

Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's at 1305 E Osceola Pkwy, Kissimmee?

McDonald's at 1305 E Osceola Pkwy, Kissimmee is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service and what are the hours?

Yes, this McDonald's location has a drive-thru that operates 24 hours daily.