Pizza Hut

3.2
950 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 3035 Dunn Ave in Jacksonville, FL. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Cash onlyNot available

Location

Pizza Hut
3035 Dunn Ave, Jacksonville, FL
32218, United States

Hours

Reviews

3.2
950 reviews
5 stars
359
4 stars
143
3 stars
90
2 stars
67
1 star
291

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and poor customer service experiences, including rude staff and unprofessional behavior.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about undercooked or burnt pizzas, incorrect toppings, and missing items.

Positive Staff Interactions

Some customers praised specific staff members for their friendliness and helpfulness, indicating that there are positive experiences amidst the negative feedback.

Delivery Problems

Several customers experienced issues with delivery, including delays, missing items, and poor handling of food by delivery drivers.
  • DG
    Devon G
    Dec 15, 2025
    1.0
    If I could give it no stars I would! This is my second time trying this Pizza Hut now & and just like the first time my food is sitting behind the counter in the hot box ready but yet no one‘s there at the front counter to give it to me. BOTH TIMES 8 mins later go by & then someone comes up it takes me eight minutes to get to the store. Day shift and night shift are the same. I could’ve been home eating it already. If it’s actually edible this time. Which SURPRISE bread sticks hard as a rock, pizza cold with old pepperoni on it.
  • KH
    KeAusha Haynes
    Oct 18, 2025
    1.0
    There was plastic baked in my Alfredo pasta. So I called to make a complaint, and the young man told me to come to the location to prove that there was a piece of plastic in my food. Once it was proven, he told me that he was unable to process my refund, which I didn’t understand why would you make me drive all the way back over here just to tell me that you do not have the clearance to provide refunds and that the manager would be in the next morning. I told him that that was unacceptable and that I wanted to speak to whoever can process the refund now so he called her and told her what happened. She was very pleasant and very sweet and stated that she would process my refund the next day the next day came nothing happened and I was at work so I forgot to call and check up by the time I called later that afternoon of the next day the manager had left so I was in the same predicament I was in the first day which is I would not be receiving my refund because I missed the manager so I called two days after to talk to the manager and she did state that there was a different card on file then The card that we paid with which was crazy because that was not possible so because the card on file was different than the card that we actually paid for it with I would have to come back up to get a cash refund or I could just get a store credit. Although the manager was very nice, I believe that there could definitely be some training done on customer service and understanding that I was inconvenience two times due to a mishap on their part. My children was eating the same food I was eating and could have very well choked on the same piece of plastic that I bit down on
  • ZM
    Zen Miller
    Oct 8, 2025
    5.0
    Perfect order every time
  • MT
    Mr Talk718
    Sep 29, 2025
    5.0
    Stephany was pleasant and hospitable and I appreciate that in a store
  • JS
    Jason Adam (ShyGuyInFL)
    Sep 24, 2025
    3.0
    Very disappointing!!!! Food quality was good. Everything came out as ordered. What's the time it took from when I ordered it to when I received it was very disappointing! I was supposed to receive my order by 9:22. The order didn't come until almost 10:00 PM. One hour and 15 minutes later when I first placed the order. And after spending the day moving me and my other three roommates we're waiting on food. So overall the food quality was good and the taste of everything was good. But as for the delivery part. That was very disappointing!!

Frequently Asked Questions About Pizza Hut

What are the opening hours for Pizza Hut at 3035 Dunn Ave in Jacksonville, FL?

Pizza Hut at 3035 Dunn Ave is open from 10:00 AM to midnight Sunday through Thursday, and from 10:00 AM to 1:00 AM on Friday and Saturday.

Does this Pizza Hut location offer delivery and pickup services?

Yes, this location offers delivery, in-store pickup, curbside pickup, and no-contact delivery.