McDonald's

3.0
2244 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
7116 Bonneval Rd, Jacksonville, FL
32256, United States

Hours

Reviews

3.0
2,244 reviews
5 stars
637
4 stars
326
3 stars
343
2 stars
208
1 star
730

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional staff, with many customers expressing dissatisfaction with the service they received.

Order Accuracy

A significant number of customers reported issues with incorrect orders, including missing items and wrong food preparation.

Food Quality

Many reviews mentioned poor food quality, including cold, stale, or improperly cooked items, leading to a negative dining experience.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty bathrooms and overall cleanliness concerns.

Service Speed

Customers frequently complained about slow service, with long wait times in both the drive-thru and inside the restaurant.
  • MF
    Marsha Foxwell
    2 days ago
    1.0
    These people suck, that's the worst McDonald's experience that I have ever had. And that's saying something, I wasn't expecting much to begin with and I was still disappointed. Listen, I don't care who you are, you can't just ignore the customers. You absolutely have to acknowledge the customer, you can't just walk past on and ignore them. I don't know who thinks that's okay in this world, but it isn't. It definitely is not okay.
  • JK
    JACOB THE TYRANT KING
    Jan 4, 2026
    1.0
    There is this one lady that works there.She is the sweetest person that works there. Everyone else is extremely rude. And if They mess up your order they act like it's your fault even though the receipt says exactly what I said. Most of the time, the food is wrong.. Or just completely not at all what I ordered. I would go to another one but this McDonald's in particular is less than a minute away from my apartment.. i ordered 6 plain mcchickens, and they gave me 6 normal mcchickens. I told them that I wanted nothing on it. Just the chicken cause that's what plain means. And then they bring all the mcchickens, back with Mayonnaise on them, no lettuce, this time. They then took it back, and then when they brought it back.It was 4 plain Mcchickens.The other two were normal mcchickens. hate this place , would give it zero stars if i could. Sometimes it takes 20 plus minutes to get a drink and a large fry.
  • TW
    Tyson Walker
    Dec 17, 2025
    1.0
    I'm starting to believe y'all have a rat or Mouse in the back making the food because why when I ordered two fish fillet sandwiches both of them had half a slice of cheese on them like somebody ate half of the cheese and then just stuck half of the cheese on the sandwich is there a recession in cheeses right now? How much is it for a whole slice of cheese on a fish fillet sandwich? If I order a double fish fillet sandwich do I just get two halves of a half a slice of cheese or do I get two whole slices of cheese? Why do I got to pull up to the second second window why do you have two second windows? In my country A half slice of cheese on a fish sandwich straight to jail. That's like charging too much for a sweater
  • AA
    ARIntentionally
    Dec 17, 2025
    1.0
    The Spanish lady at the window is horrible. Absolutely incompetent. She’s loud and lost my order in the 30ft from ordering to pulling up to the window. I used an app code and couldn’t get a new within 15mins of using one. I left, life’s to short. Ordered at Chicken Salad Chick instead.
  • CT
    Chandler Thompson
    Dec 13, 2025
    1.0
    One of the rudest McDonald’s I’ve ever been. Like it’s almost comical how rude they are.

Frequently Asked Questions About McDonald's

What are McDonald's operation hours at 7116 Bonneval Rd, Jacksonville, FL?

McDonald's at 7116 Bonneval Rd, Jacksonville, FL is open 24 hours a day, 7 days a week.

Does this McDonald's offer drive-thru services?

Yes, the McDonald's location offers drive-thru service 24/7 every day of the week.