Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
3,588 reviews
5 stars
1,092
4 stars
578
3 stars
612
2 stars
363
1 star
943
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted consistently poor service, with staff being rude, unprofessional, and unmotivated.
Food Quality
Customers reported frequent issues with food quality, including cold items, incorrect orders, and unsatisfactory preparation.
Long Wait Times
Many customers experienced excessively long wait times both in the drive-thru and for in-store orders, often exceeding 20-30 minutes.
Management Issues
Several reviews pointed to ineffective management as a root cause of the service and operational problems, suggesting a need for better training and oversight.
Inconsistent Experience
Feedback indicated that experiences varied widely, with some customers reporting satisfactory service and food, while others had extremely negative encounters.
- BKBryant KNov 3, 20251.0Waited in Line behind 3 cars for 10 mins. Finally decided just to get out of line and go somewhere else. When I drove around to leave there was no cars at the pay or delivery window. I'm guessing they just didn't feel like taking orders..
- PSPhylica SuggsOct 26, 20251.0I came on the 26 at 1:30am I got a double qp meal I get home and the cook gives me 2 buns that are burnt to the max like they were both crunchy and not eatable I literally ate 2 meat patties and split my fries for dinner this is not acceptable at all .i called more than 5 times and no answer .
- JBJose BerriosOct 20, 20251.0Poor food quality and terrible service. Tha goes to all stores.
- TWTonesia WestOct 18, 20251.0If I could give negative stars I would. This store has got to be selfless. The fact that I came here three time in one night just to only hear that the system is down is beyond ridiculous. I also went to your other building who just decided that they wanted to just sell nuggets and fries. This company does not please the customer at all the whole overnight crew needs to be fired and the manger on duty needs to be stripped from their
- NLNicole LaneOct 17, 20251.0This was the worst experience at a McDonald's ive ever had and I've been frequenting McDonald's ib 3 different countries and for most of my 40 years. First of all the app wouldn't work and their panels were down. Then one of the male staff here today as my daughter and I were eating stood up on the chair/table behind me to take down stuff on the windows. Then when I asked him to not clean next to us since we were the only ones sitting in the store, he said he was done with the window, and he said no because he needed to "clean the tables for customers". So then I addressed my daughter I was going to go sit in my car to eat. Because, I said that the man went "excuse me?!" Like he was picking a fight! I didn't get his name but I wish had becayse it was such rude behavior when we were literally the only ones sitting there.
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 454 Cassat Ave, Jacksonville, FL?
McDonald's at 454 Cassat Ave is open 24 hours a day, 7 days a week, including holidays.
Does this McDonald's location offer drive-thru service?
Yes, this McDonald's location has a drive-thru service that's open 24/7.
Can I place an order for delivery from this McDonald's?
Yes, delivery is available 24/7 for this location through their online ordering system.
What types of payment options are accepted at McDonald's 454 Cassat Ave?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Are mobile ordering and curbside pickup available at this McDonald's?
Yes, this McDonald's provides curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Where can I find the full menu for this McDonald's location?
The full menu can be viewed online at https://www.mcdonalds.com/us/en-us/full-menu.html.
How can I earn rewards with McDonald's at this location?
You can earn points for free food through the MyMcDonald’s Rewards program. More info is at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.
What nearby veterinary hospitals are close to McDonald's at 454 Cassat Ave?
Nearby veterinary hospitals include First Coast No More Homeless Pets and Joseph A. Strasser Regional Veterinary Hospital, useful if you need pet care before or after your visit.
Are there any liquor stores or bars near this McDonald's location?
Yes, Shores Liquor & Pub @ Cassat Ave and Shores Liquor and Pats Lounge are nearby, offering a place to visit before or after dining.
Which automotive service providers are located near McDonald's at 454 Cassat Ave?
Automotive services nearby include AutoZone, Hubbard's Radiator Services, Born Again Kustoms - Garage and Concierge, and Crash Champions Collision Repair, helpful if you need car parts or repairs.