Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
3,603 reviews
5 stars
1,102
4 stars
578
3 stars
612
2 stars
364
1 star
947
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted extremely poor customer service, with staff being rude, unprofessional, and unmotivated.
Long Wait Times
Many customers reported excessively long wait times both in the drive-thru and for in-store orders, often exceeding 30 minutes.
Food Quality
Several reviews mentioned issues with food quality, including cold items, incorrect orders, and unsanitary conditions.
Management Issues
Feedback indicated a lack of effective management, with calls for better training and organization among staff.
Inconsistent Experience
Customers noted that experiences varied widely, with some reporting good service and food while others had terrible experiences.
- JDJustin Erick Keith DasherJan 4, 20265.0Great
- JLJeremy LedfordJan 3, 20265.0Walt took great care of me. I was upset as I was missing a bacon quarter pounder from my large meal. The fries were ice cold. But he remade everything for me when he didn't have too. I really was just missing the quarter pounder. I was really mad also and I am sorry for showing it, however it was raining and I was soaked and had to go back a second time. But thanks Walt!!!
- AAAlphazDec 24, 20251.0I waited in line for a very long time, and customers were leaving the microphone on at the menu while cursing and being rude to each other. I ended up waiting over 30 minutes for two sandwiches. This location needs better management and crew organization.
- EBEva BoylenDec 22, 20251.0Worst McDonald’s in all of Florida. Dumped all the fries out of boxes took 25 minutes for a curb side pick up rude customer service. Will not ever go back here
- OSoo ssNov 25, 20251.0Super nasty place and unorganized place .cooks don’t wear gloves or hairnets .customer service zero bad attitude
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 454 Cassat Ave, Jacksonville, FL?
McDonald's at 454 Cassat Ave is open 24 hours a day, 7 days a week, including holidays.
Does this McDonald's location offer drive-thru service?
Yes, this McDonald's location has a drive-thru service that's open 24/7.
Can I place an order for delivery from this McDonald's?
Yes, delivery is available 24/7 for this location through their online ordering system.
What types of payment options are accepted at McDonald's 454 Cassat Ave?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Are mobile ordering and curbside pickup available at this McDonald's?
Yes, this McDonald's provides curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Where can I find the full menu for this McDonald's location?
The full menu can be viewed online at https://www.mcdonalds.com/us/en-us/full-menu.html.
How can I earn rewards with McDonald's at this location?
You can earn points for free food through the MyMcDonald’s Rewards program. More info is at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.
What nearby veterinary hospitals are close to McDonald's at 454 Cassat Ave?
Nearby veterinary hospitals include First Coast No More Homeless Pets and Joseph A. Strasser Regional Veterinary Hospital, useful if you need pet care before or after your visit.
Are there any liquor stores or bars near this McDonald's location?
Yes, Shores Liquor & Pub @ Cassat Ave and Shores Liquor and Pats Lounge are nearby, offering a place to visit before or after dining.
Which automotive service providers are located near McDonald's at 454 Cassat Ave?
Automotive services nearby include AutoZone, Hubbard's Radiator Services, Born Again Kustoms - Garage and Concierge, and Crash Champions Collision Repair, helpful if you need car parts or repairs.