McDonald's

3.4
719 reviews
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Business Details

490 Fl-13 N, Jacksonville, FL
32259, United States
(904) 287-6220
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
490 Fl-13 N, Jacksonville, FL
32259, United States

Hours

Reviews

3.4
719 reviews
5 stars
257
4 stars
164
3 stars
90
2 stars
57
1 star
151

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude service, incorrect orders, and long wait times, particularly in the drive-thru.

Food Quality

Many reviews mentioned inconsistent food quality, with complaints about cold or improperly prepared items.

Management Concerns

Several customers expressed dissatisfaction with management's handling of complaints and overall customer service.

Positive Staff Interactions

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.

Cleanliness

The cleanliness of the dining area received mixed reviews, with some noting it was clean while others mentioned it needed attention.
  • MM
    Mike M
    Nov 7, 2025
    1.0
    REGARDING THE TALL WHITE FEMALE BREAKFAST MANAGER WITH FAKE BLONDE HAIR. The drive through got my order wrong. No big deal everyone makes mistakes. But when I asked for the manager to correct it SHE WAS UNNECESSARILY VERY RUDE. I come to this McDonalds very often. I came here today to have a good morning and her rudeness ruined my day. It’s not hard to correct a mistake especially when the customer is being nice. Instead she blamed me. I could have chose to be rude to her as well with all kinds of condescending comments but chose to be kind. I hope the owner sees this comment. She just needs to know that she is to return respectful treatment from customers with the same. Be kind, lady. I can be unkind too just so you know. I just now saw another complaint about this lady. She must be miserable at home. Treat your customers and employees with respect.
  • RL
    Renee Linkner
    Nov 2, 2025
    1.0
    Worst McDonald’s I have ever visited. I am finally leaving this informative review after visiting several times over the past 2 years. I generally won’t leave negative reviews, however this location is the worst. Takes forever to place an order at the counter.
  • AS
    A H (SeoulZombie)
    Oct 23, 2025
    1.0
    food is fine. service is fine. peeling off the monopoly prize pieces before delivering food in drive through.... not fine. I won't be back to this location.
  • CW
    Casey Wanish
    Oct 23, 2025
    5.0
    Cheapest fries and best app deals!
  • ND
    Nandito David
    Oct 4, 2025
    1.0
    Went thru drive thru today and Nora giving me my food had a nasty attitude...had to turn around because she forgot something and gave me more attitude n told me I had to come inside because there was a long line n it was only 1 car behind me...she doesn't need to be working there if your going to have an attitude dealing with customer every day.
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Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 490 Fl-13 N, Jacksonville?

McDonald's is open daily from 6:00 AM to 11:00 PM.

Does this McDonald's location offer drive-thru service?

Yes, the drive-thru is open every day from 5:00 AM to 1:00 AM.