McDonald's

3.1
1879 reviews
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Business Details

2707 Monument Rd, Jacksonville, FL
32225, United States
(904) 374-5129
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2707 Monument Rd, Jacksonville, FL
32225, United States

Hours

Reviews

3.1
1,879 reviews
5 stars
546
4 stars
313
3 stars
283
2 stars
177
1 star
560

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff, slow service, and unhelpful management.

Food Quality

Customers reported issues with food quality, including cold items, incorrect orders, and food safety concerns.

Cleanliness

Several reviews mentioned unsanitary conditions, particularly in the dining area and restrooms.

Order Accuracy

Many customers experienced missing items or incorrect orders, leading to frustration and dissatisfaction.

Positive Experiences

Despite the negative feedback, some customers noted improvements in service and food quality, particularly during certain shifts.
  • MC
    Malcolm Chua
    Nov 6, 2025
    3.0
    You'll never know with this McD. One time at 3 in the afternoon, I went through the drive through and was greeted with our system is down and can't serve anybody.
  • JM
    James Molinaro
    Oct 24, 2025
    1.0
    This is the nastiest service restaurant on the planet!
  • AC
    A Caudle
    Oct 24, 2025
    1.0
    This is a terrible location.
  • FY
    Faith Yrsha-Jack
    Oct 12, 2025
    1.0
    The last 2 times I have been here. I was there about a hour or so ago. But the only thing I have got was sweet tea. And both times I have vomited before I even finish half of the tea. So not sure if they need to clean the tea equipment but if not Properly cleaned and dismantled they will build up with mold.
  • JM
    James M
    Oct 1, 2025
    1.0
    McDonalds, store 10257, drive through at 2707 Monument Rd in Jacksonville was busy, 5:45 pm. Employee at drive through asked me to pull up to an unsafe distance between me and the car in front of me. I said let me drive, you tend to the register. The employee at the window then called me an ass. When I asked to see the manager, she said she was the manager. If ignorance and unprofessionalism is what it takes to be a manager at this location, this woman has a bright future with McDonalds!
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Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's on Monument Rd, Jacksonville?

McDonald's on 2707 Monument Rd operates from 6:00 AM to 11:00 PM every day of the week.

Does McDonald's on Monument Rd offer drive-thru service?

Yes, this McDonald's location offers drive-thru service daily from 5:00 AM to 1:00 AM.