McDonald's

2.8
300 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • BreakfastAvailable

Location

McDonald's
11900 Atlantic Blvd, Jacksonville, FL
32207, United States

Hours

Reviews

2.8
300 reviews
5 stars
85
4 stars
33
3 stars
30
2 stars
29
1 star
123

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unhelpful staff, with many experiences highlighting poor customer service and long wait times.

Food Quality

Numerous reviews mentioned issues with food quality, including cold, burnt, or improperly prepared items, leading to dissatisfaction.

Cleanliness

The restaurant was often described as dirty, with complaints about unclean tables and overall unsanitary conditions.

Staffing Issues

Many customers noted that the location was frequently understaffed, contributing to slow service and order inaccuracies.

Inconsistent Experience

While some customers had positive experiences with service and food, these were overshadowed by a majority of negative feedback regarding service and food quality.
  • VO
    Vasilisa Okhina
    1 day ago
    1.0
    When i ordered something from here I was missing straws, a burger, napkins, large fries, only had 9 chicken nuggets, and they gave me onions in 3 plain cheeseburgers when I specifically told them I'm allergic. This is the worst mcdonalds I ever went too.
  • SS
    Sara Sulander
    Nov 16, 2025
    1.0
    My boyfriend and I order breakfast at this location. They gave us a part of our order but did not give us the hot cakes I order and already paid for. My boyfriend went up to the cashier multiple times to tell her we were still waiting and even went to another employee and nothing was done. We had already waited 30 minutes and still no pancakes. Well turns out the pancakes were done but they were given to another customer and they had already stopped making breakfast. We left after that point because we didn’t want to wait any longer. This experience was really disappointing.
  • WF
    William Frith
    Nov 8, 2025
    1.0
    It would be nice when searching for McDonalds to know *this is inside a Walmart* BEFORE following the GPS.
  • MM
    Mikia37
    Nov 7, 2025
    1.0
    Probably one of the worst mcdonalds I've ever had the displeasure of eating at. I ordered a medium fry and they gave me a small with literally 6 fries in it. The burgers had these weird hard black bits in them and it was like eating rocks, the bread was stale, the ice machine was clogged and no one would fix it so our drinks were lukewarm, the place was dirty with trash and puddles on the floor, and the employees didn't know what they were doing and got my mothers order wrong twice. They weren't paying attention to the customers that were waiting at all. Seriously, Mcdonalds is usually a 3 or 4 star at best and I've eaten at ones across the country but this place? Don't even bother.
  • JC
    Jarianny Chacin
    Oct 15, 2025
    1.0
    Fui con mi esposo y mi hija pequeña a comprar comida, y el personal fue extremadamente grosero. Uno de los empleados incluso nos gritó sin motivo. Me arrepentí de la compra, pero terminé aceptando la comida porque mi hija quería su Cajita Feliz. Cuando recibí la orden, la comida estaba terrible: llena de aceite, el pan empapado y las papas imposibles de comer. De verdad deberían capacitar mejor a sus empleados en el trato al cliente, porque uno está pagando por su comida, no están regalando nada como para tener que aguantarse groserías de nadie. Muy decepcionada con la atención y la calidad del servicio.

Frequently Asked Questions About McDonald's

What are the regular opening hours for dining at McDonald's on Atlantic Blvd?

The McDonald's at 11900 Atlantic Blvd, Jacksonville, FL is open for dine-in from 6:00 AM to 11:00 PM every day of the week.

During what hours is the drive-through service available?

Drive-through is available daily from 6:00 AM to 11:00 PM at this McDonald's location.