Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
3,073 reviews
5 stars
1,099
4 stars
567
3 stars
541
2 stars
293
1 star
573
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, rude staff, and incorrect orders, particularly in the drive-thru and during late-night hours.
Food Quality
Several reviews mentioned cold, poorly prepared, or incorrect food items, with some customers expressing dissatisfaction with the freshness and presentation.
Cleanliness Concerns
Multiple customers noted unsanitary conditions in the dining area and restrooms, with specific complaints about dirty tables and bathrooms.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their friendly service and highlighted positive experiences with food quality at certain times.
Management Issues
Several reviews pointed to poor management practices, including understaffing and lack of training, which contributed to the overall negative customer experience.
- THTyana Howard2 days ago1.0I always have issues with the staff’s nasty, unprovoked attitude, but I don’t say anything because I try not to upset people who touch my food. Today I ordered a daily double. I eat my fries on the drive home. I eat my nuggets in my driveway. I get all the way to my couch, open my burger and there is no meat… just cheese, lettuce, tomato, and sauce. I get back in my car to go all the way back to McDonalds.. I politely ask the cashier to remake it then open the burger to show him. We both kind of chuckle because is a little funny. He takes the burger to back and ask them to remake it because there is no meat. The crew starts laughing and blaming someone named Tyler. Tyler then yells that I took the meat off the burger repeatedly. I walk over to the counter where I can see back into the kitchen and yell back that I did not do that. I said there is no benefit to me doing that. I wasn’t asking for free food, I wasn’t rude to the crew. I just wanted the burger remade. Tyler looks at me and continues to say I took the meat off the burger. Any person with common sense knows that’s not true, wouldn’t the cheese be a little melted and there would be a little burger patty juice left on the burger!!!!
- TRTara RummelNov 16, 20255.0I don't eat fast food very often, but the food has been fresh and tasty the times I have visited this particular location.
- KLKristie LeggeNov 9, 20251.0Absolutely disgusting how gross this place is. We are on a road trip and since it gets dark early now I was excited to find a McDonald's that has a play place in it for my son to stretch his legs out on. Huge mistake. My expectations were low, this is McDonald's, but not even low expectations can excuse how disgusting the play area was. I don't think it's ever been cleaned. There's food, wrappers, forgotten socks, filth. The slide had yellow liquid pooled in it...was it a drink or urine? I didn't want to find out. I yanked my son out, sanitized his hands and we went elsewhere.
- TSTeresa SpiveyNov 4, 20251.0The MOST HORROIBLE PLACE IVE EVER BEEN TO IN OMG time.The order was so messed up and for a (quarter pounder) l got a plain burger with Nothing on it and a FLAT DRINK FOR A GRAND TOTAL IF 15.00 I WANT EVER GO BACK
- ASAndy SloanOct 17, 20255.0They had a great way of saying "Happy Birthday". My 80 year old mother goes here almost every morning and they treat her so well. It was her birthday yesterday. I live in NC and I was unable to be with her this year. I called the store and they were so gracious. I told them she was on the way up there for breakfast and if they could just tell her Happy Birthday, I knew she would enjoy it. They went above and beyond my expectations. They gave her balloons, sang to her, and gave her the breakfast! So grateful for their willingness to treat her so well and make her day special. Thank you to all of the morning employees there!
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 12311 N Main Street, Jacksonville?
McDonald's at 12311 N Main Street, Jacksonville, is open 24 hours a day, 7 days a week.
When is the drive-thru at McDonald's open?
The drive-thru is open 24/7 every day of the week.
Can I order McDonald's for delivery and what are the delivery hours?
Yes, you can order for delivery. Delivery is available from 4:00 AM to 1:30 AM every day.
What types of pickup and delivery services does McDonald's offer?
McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is there a McDonald's mobile app for easy ordering?
Yes, you can use the McDonald's App available on the Apple App Store and Google Play Store for mobile ordering.
Does this McDonald's location have a drive-thru service?
Yes, this location has a 24/7 drive-thru service.
Are there any convenience stores nearby where I can grab coffee or gas?
Yes, Circle K and Kangaroo Express are nearby convenience stores offering coffee and gas services.
What other dining options are close to McDonald's on N Main Street?
Nearby dining options include Luigi's by Regis Pizza, Dairy Queen, Cecil's Diner & Pub, Great Wall Chinese Buffet, and Sunfish Grill.
What activities or facilities are available nearby McDonald's for family or fitness?
Nearby family and fitness options include Play Factory and Cafe (playground and amusement park), Athletes Choice Fitness Center, EnerGYM NorthJAX, Oceanway Pool, and Torch it fitness.