Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
3,093 reviews
5 stars
1,105
4 stars
569
3 stars
543
2 stars
294
1 star
582
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, poor service, and rude staff, particularly in the drive-thru and during late-night hours.
Cleanliness
Many reviews highlighted unsanitary conditions in the restaurant and bathrooms, with complaints about dirty tables and play areas.
Order Accuracy
Customers frequently experienced incorrect orders, missing items, and issues with mobile app orders not being processed correctly.
Positive Experiences
Some customers praised specific staff members for their friendliness and helpfulness, as well as the quality of food at times.
- LLLorena2 days ago1.0This is the worse McDonalds ever! If I could give zero stars I would. The people that works there are so rude, nasty attitude so unprofessional. The manager is so getto just like the rest of the staff. They will tell you to park on the side for 5 minutes, half an hour will go by and by the time they remember to bring you the food, your Ice coffee will be water down your food will be cold and nasty. The owners should really hire better people point blank! Don’t come here or you will be disappointed.
- MHMike Huncho3 days ago1.0Food was good customer service bad not from all employees only from the big tall female she had a nasty attitude & very bad customer service
- JCJacob CarveyJan 3, 20261.0Workers always say they are only doing Uber Eats and door dash. I hope you go out of business and a company who is more dedicated to customer service improve what you lacked
- THTurner HowellDec 27, 20251.0The workers here did a terrible job. Waited over half an hour through the drive through. Had to go inside to ask. They ignored both me and my husband and said they were too busy they didn't know where our food was. When I went in, the girl actually looked. It was sitting on the counter waiting to be bagged. My husband went back in to get our sauces and was ignored for 10 minutes. He said he heard one girl ask if someone else would go to the counter. Don't go here. It's awful service.
- RWRaymond WilcoxDec 25, 20251.0I waited in the drive-through for over an hour this evening because employees failed to inform customers that the drive-through was restricted to DoorDash and Uber Eats orders only. This caused traffic to back up along the entire street. This issue has occurred on multiple occasions and reflects a clear breakdown in management oversight. The reflection of how this business run is mediocre.
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 12311 N Main Street, Jacksonville?
McDonald's at 12311 N Main Street, Jacksonville, is open 24 hours a day, 7 days a week.
When is the drive-thru at McDonald's open?
The drive-thru is open 24/7 every day of the week.
Can I order McDonald's for delivery and what are the delivery hours?
Yes, you can order for delivery. Delivery is available from 4:00 AM to 1:30 AM every day.
What types of pickup and delivery services does McDonald's offer?
McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is there a McDonald's mobile app for easy ordering?
Yes, you can use the McDonald's App available on the Apple App Store and Google Play Store for mobile ordering.
Does this McDonald's location have a drive-thru service?
Yes, this location has a 24/7 drive-thru service.
Are there any convenience stores nearby where I can grab coffee or gas?
Yes, Circle K and Kangaroo Express are nearby convenience stores offering coffee and gas services.
What other dining options are close to McDonald's on N Main Street?
Nearby dining options include Luigi's by Regis Pizza, Dairy Queen, Cecil's Diner & Pub, Great Wall Chinese Buffet, and Sunfish Grill.
What activities or facilities are available nearby McDonald's for family or fitness?
Nearby family and fitness options include Play Factory and Cafe (playground and amusement park), Athletes Choice Fitness Center, EnerGYM NorthJAX, Oceanway Pool, and Torch it fitness.