Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported extremely poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews mentioned cold or improperly prepared food, with several customers expressing disappointment over the quality of their meals.
Staff Behavior
Several reviews highlighted unprofessional behavior from staff, including confrontational attitudes and lack of communication.
Cleanliness
Customers noted issues with cleanliness, including dirty tables and restrooms, contributing to an overall negative experience.
Positive Experiences
Despite the negative feedback, some customers praised individual staff members for their friendliness and positive attitudes.
ML
Mark Lillis
1 day ago
3.0
sketchy situation at this location. Guy passed out in the corner. A worker was present and unphased by his presence. Drug straws, pill packets, and a can of beans on the Men's bathroom floor. Manager did respond to my observation but they didn't kick the guy out. My wife was scared to use the women's room.
PV
Positive Vibes
Jan 4, 2026
1.0
This McDonald's is so poorly managed on Sundays. It is always a long line and a long wait. You are a FAST FOOD RESTAURANT. Get with the program, supposed to be FAST
What is the issue on Sundays??????? Get the weekday manager in on Sundays to fix this slow poor service.
JA
Joe Ashton
Dec 29, 2025
1.0
HORRIBLE SERVICE!!! I went through the drive through 6:30 am Dec 27. After ordering, I waited at the closed window to receive my order. After a few minutes with no one coming to the window, but could see 3 women working inside, I tapped on the window to see if I was at the right window. No one came to the window. I waited a couple more minutes and tapped again. A woman came to the window and I asked if I was at the right window. She said she doesn't speak English and closed the window. I waited what is now at least a total of 5 minutes and tapped again. A young black woman with a headset on came and yelled at me that she is the only one taking and handing out orders and told me "I am not serving you and if you don't leave I'm calling the police". I said I'm not leaving until I get my order. She the got on the phone to call the police. I didn't need this grief so I left without getting what I ordered. That young black woman has no idea of good customer service.
CO
Christopher Olsen
Dec 29, 2025
1.0
visited this McDonald’s last night and had an incredibly disappointing experience that I feel compelled to share. I placed a mobile order well before 8:30 PM, only to find that the lobby—supposedly open until 11 PM—was already closed, forcing me to go through the drive-thru, which was extremely slow.
At the window, they tried multiple times to hand me the wrong order. The staff member assisting me had difficulty communicating in English, which complicated things. When I finally received my order, it was missing the sauce packets I had requested. When I pointed this out, the manager started shouting across the room that she had put them in the bag. She was very confrontational and eventually came over and rudely threw a handful of sauce packets into my car. In the process, a ranch packet broke open inside my vehicle, making a mess. To top it off, she didn’t even give me the correct sauces.
This was by far the worst service I’ve ever experienced at any McDonald’s. If this is the behavior of management, it’s a serious issue. As a regular customer, I’m really disappointed and hope this kind of service is addressed.
LL
L
Dec 20, 2025
1.0
Went through Drive through. I was given wrong Burger. Went back through drive through, Order taker ask to see receipt. Fished around to find receipt, she walked around asking questions. Came back to the window ask for the burger I received so ahe could verify it was not the Daily Double. She "inspected" the cheeseburger. It was another 5 minutes at the window waiting for the Daily Double. The Wrapper smelled like perfume or cleaning solution. I did not eat it, I threw it away.
What are the regular dine-in hours for McDonald's at 14030 Hubble Rd, Jacksonville?
The McDonald's at 14030 Hubble Rd is open daily from 6:00 AM to 11:00 PM for dine-in service.
When is the drive-through service available at this McDonald's location?
Drive-through is available daily starting at 5:00 AM and closes at midnight Sunday through Thursday, and stays open until 1:00 AM on Fridays and Saturdays.
Can I get delivery service from this McDonald's?
Yes, delivery is offered every day from 5:00 AM to 11:30 PM with options like same-day and no-contact delivery.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's location have a mobile app for ordering?
Yes, customers can order via the McDonald's App available on the Apple App Store and Google Play Store.
Are there any WiFi services available at McDonald's on Hubble Rd?
Yes, this location offers WiFi for customers.
What nearby food options are available around this McDonald's?
Nearby restaurants include Pollo Tropical offering Latin American cuisine, Chick-fil-A for chicken specialties, and La Nopalera Mexican Restaurant for Tex-Mex dishes, perfect for exploring different meals before or after your visit.
Are there any convenience or retail stores near McDonald's on Hubble Rd?
Yes, nearby retail options include Redbox for movie rentals and Verizon and AT&T stores for mobile phone needs, which can help customers pick up essentials or entertainment during their trip.
What nearby service centers can I find close to McDonald's in Jacksonville?
Close by are medical and wellness centers like Any Lab Test Now and Cancer Specialists of North Florida, as well as automotive services like Goodyear Auto Service, useful for customers needing health or vehicle assistance nearby.
What is the address and contact number of this McDonald's location?
The address is 14030 Hubble Rd, Jacksonville, FL 32218, and the main phone number is +1 904-831-8230.