McDonald's

2.8
2636 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
14030 Hubble Rd, Jacksonville, FL
32218, United States

Hours

Reviews

2.8
2,636 reviews
5 stars
664
4 stars
375
3 stars
376
2 stars
284
1 star
937

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported extremely slow service, with long wait times and orders being forgotten or incorrect.

Staff Attitude

Many reviews highlighted unfriendly or rude staff, with some customers feeling ignored or disrespected.

Cleanliness Issues

Several customers noted cleanliness problems, including dirty tables and restrooms, impacting their overall experience.

Food Consistency

While some customers enjoyed the food, others reported issues with cold or poorly prepared items, indicating inconsistency.

Management Concerns

Multiple reviews mentioned poor management practices, including unhelpful responses to customer complaints and lack of organization.
  • SR
    Sara Raulerson
    Nov 16, 2025
    1.0
    Our experience was nothing short from terrible. We placed an online breakfast order and showed up in line BEFORE breakfast ended. We were stuck behind a truck who was also there before but no one would answer the speaker. Then, another car pulls up right before breakfast ends to the other speaker and they answer her but not us. Then they want to tell us “sorry breakfast is over”. WE WERE THERE WAITING AND THEY WOULDNT PICK UP? Makes absolutely no sense. There is an order of when cars show up for a reason. Never again.
  • CM
    Christina McGrath
    Nov 14, 2025
    1.0
    I want my $21.98 back for food that I never received due to a dangerous situation your employees created in your restaurant. On Nov 8 2025 at 2:00PM, I had the most unsafe, worst dining experience of my life at this McDonald's. I arrived at this McDonald's to pickup my order I had placed via the McDonald's app. Shortly after I walked in, a couple of employees started having a verbal argument that escalated to a physical fight involving several McDonald's employees that started in the kitchen and moved to the cashier counter then the front of the restaurant. At least 1 person (another customer) called 911. The setting was obviously unsafe so I left and never received my order. That day, I called McDonald's customer support to report the incident and issue a refund. The representative said a "leader" from this McDonald's restaurant would be in contact with me. I have not gotten a refund nor a phone call from this "leader".
  • SG
    Sherman Adonis Rosario Guerrero
    Nov 10, 2025
    2.0
    They didn't have any type of soda when I went, only water and tea. How is supposed to be a family food restaurant driven without soda???
  • S1
    straycatusa 1
    Oct 30, 2025
    1.0
    Sat in line at the speaker for almost 4 minutes. Ended up driving away because no one answered.
  • JI
    jaycee iorio
    Oct 23, 2025
    1.0
    mcdonald’s food is same as always, but the staff is extremely rude and did not bring our food to our table (what are table tents for?)… it is not busy at all, it is 10am. my table was super dirty, looked like it was days of build up. i asked for a wet rag to wipe it down and it took about 10 mins for someone to hand me the rag that was sitting right behind the counter, i almost grabbed it myself but didnt want to cause any issues. they gave us food and no cups for our drinks. they are bumping orders off the screen and then taking 15 mins to actually finish the orders…. thank god im not from here but id go to a different mcdonald’s if you want to be taken care of. i understand its mcdonalds, but they get paid at LEAST 15 an hour to be absolutely ignorant and can’t even clean a table.

Frequently Asked Questions About McDonald's

What are the regular dine-in hours for McDonald's at 14030 Hubble Rd, Jacksonville?

The McDonald's at 14030 Hubble Rd is open daily from 6:00 AM to 11:00 PM for dine-in service.

When is the drive-through service available at this McDonald's location?

Drive-through is available daily starting at 5:00 AM and closes at midnight Sunday through Thursday, and stays open until 1:00 AM on Fridays and Saturdays.