Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
2.9
1,991 reviews
5 stars
534
4 stars
280
3 stars
273
2 stars
185
1 star
719
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported extremely poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
While some customers enjoyed the food, many others complained about cold, poorly prepared meals and missing items.
Management Issues
Several reviews highlighted problems with management, including unprofessional behavior and lack of oversight leading to poor employee performance.
Cleanliness
Customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.
Customer Experience
Overall, many customers expressed dissatisfaction with their experiences, citing a lack of acknowledgment and respect from staff.
- JDJohn DoeJan 3, 20263.0Check your food before you drive off. Low order accuracy. Yes open the boxes and check the sauces. Check everything. A free cup of water is out of the question, order that at the menu board or they'll refuse to give you water period. Specifically I ordered a cheese burger extra onion, it came with no onions, they remade it then it had missing pickles. Had to remake it 3x! Ordered nuggets with Honey mustard, it came with BBQ sauce instead. Every single time there's been something incorrect with my order. Staff is somewhat polite considering, and everything else seems ok, just very low order accuracy. Check everything before you drive off or walk away from the counter.
- BMBecca MatesevacDec 2, 20251.0The service here is AWFUL. Waiting over an hour our food is INEXCUSABLE! We only got our food because my sister went in an complained.
- GWGuy WorzelNov 23, 20251.0When did they change to a square well done egg. It was disgusting.
- CMCorey MckieNov 22, 20251.0I would really like to understand how I visited. The store waited 25 minutes for a person behind the counter to acknowledge my existence now that the kiosk in there they don’t wanna say hello they don’t even acknowledge that you’re alive in their store zero out of 10 do not recommend
- SJShay JonesNov 14, 20251.0This place is the worst of worst when it comes to customer service. These young girls and old ladies look at you as if you’re taking their money away. Meanwhile they chose to work there. They get mad if you ask for extra packages of ketchup and sauces but give you a bag with cold food and no napkins or straws. When you ask for it, they have attitude. It’s ridiculous and unprofessional. The GM always has attitude towards the employees and yells in front of customers. The managers in there make it no better. It’s hard to see a group of people cleaning up meanwhile the employees are horsing around and being loud. Customers are looking forward to their food but the wait it’s long too. Drive thru is always backed up and get the order wrong. I like McDonalds but this location is by the worst facility I ever visited. Corporate really needs to fire and hire people who really want to work and make a difference cause this is not it. I don’t like leaving a bad review on anyone but something has to be done.
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 11130 Lem Turner Rd, Jacksonville, FL?
McDonald's is open from 6:00 AM to 11:00 PM every day of the week.
Does this McDonald's location offer delivery services?
Yes, delivery is available daily from 5:00 AM to 11:40 PM on weekdays and Sunday, and until 12:40 AM on Friday and Saturday.
Can I order food via a mobile app for this McDonald's?
Yes, you can order using the McDonald's App available on both the App Store and Google Play Store.
What types of payment are accepted at this McDonald's location?
McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is there a drive-through service available and what are its hours?
Yes, there is a drive-through open daily from 5:00 AM to midnight, with extended hours until 1:00 AM on Friday and Saturday.
What pickup and delivery options does this McDonald's provide?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Is free Wi-Fi available at this McDonald's location?
Yes, free Wi-Fi is one of the services offered at this location.
What nearby gas stations can customers visit before or after dining at McDonald's?
Customers can visit nearby Shell, Mobil, and Kangaroo Express gas stations for fuel or convenience shopping.
Are there any nearby financial service locations close to McDonald's?
Yes, nearby financial services include Bitcoin of America - Bitcoin ATM, Western Union, LibertyX Bitcoin ATM, and The Exchange Network ATMs.
What entertainment or retail options are near McDonald's at 11130 Lem Turner Rd?
Nearby entertainment and retail options include Redbox rental services, JCPenney department store, and Payless ShoeSource shoe store.