Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
2.9
1,702 reviews
5 stars
463
4 stars
247
3 stars
252
2 stars
171
1 star
569
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude and unprofessional staff, with many expressing frustration over poor communication and long wait times.
Food Quality
Many reviews highlighted issues with cold or improperly prepared food, with several customers experiencing food safety concerns.
Ordering Experience
Customers frequently mentioned problems with order accuracy, including missing items and incorrect orders, leading to dissatisfaction.
Atmosphere
The restaurant environment was criticized for being unclean and uncomfortable, with reports of homeless individuals present and inadequate air conditioning.
Inconsistent Performance
While some customers had positive experiences, many others described this location as one of the worst McDonald's, indicating a lack of consistency in service and food quality.
- ACAnna CardozaNov 15, 20251.0Wanted to sit inside as a family and have lunch but there were two homeless people sitting inside asleep and I’ve never smelt a more fowl smell in my life. It actually turned our stomachs. We got our food to go. We have compassion but this was HORRIBLE.
- KDKristina Kersten DayNov 10, 20255.0We haven't had McDonalds in a while but we went to this one late at night. Surprisingly the food was very hot and fresh. I saw one man working and I don't know his name, but he was quick and quiet. 😂 And our fries were so hot and perfectly salty. They were the best ever. Thanks for the hot food!
- PTPhoto TravelerNov 9, 20251.0I used the code via the app at the drive through. Young man said it wasn't working. A young lady was in the background. He asked her what to do. He comes back with close it out and try it again after it refreshed. Upon doing so, the app now said I have to wait 10 minutes because the prior code was used. After both had no answers it said it was not their system. Without any type of solution, the young lady replied in an unprofessional manner and tone that I needed to wait in the parking lot for that amount of time because there were customers behind me. REALLY!?!?!?!? If you are training someone, BE SURE THE TRAINER KNIWS WHAT SHE IS DOING and is well versed with the app. This is like the 4th time at this location. When I went through again after waiting, the sandwich I got was SLOPPY and the bun was GREASY.
- TStee smithNov 5, 20251.0I wish I could give it no stars for everything. This is right after we pulled off. They gave us already made burgers- Made sure to ask for no cheese and they still put cheese on it. And the other burger has nothing on it, but ketchup, and one flake of an onion. It’s just ridiculous and petty.
- PHPablo HenriqueNov 2, 20251.0I had a very disappointing and humiliating experience at this McDonald’s. I visited the store with my wife and son to redeem three complimentary sandwich cards — gifts personally given to us by Mr. David Mullins Sr., owner of the franchise. Each of us had one card. The employee made us wait for over 30 minutes, refused to redeem the three cards (one per person), and when I decided not to proceed, she tore one of the cards in front of me and said she would call the police. I remained calm and respectful the entire time, but I have never felt so humiliated in my life — especially in front of my wife and my son. I am a regular customer and have purchased from this location several times since moving to Jacksonville. This situation was deeply disappointing because I know it does not represent the values of DCC LEE Enterprises or McDonald’s. I sincerely hope management takes action to ensure that no customer is ever treated this way again.
Frequently Asked Questions About McDonald's
What are McDonald's operating hours at 11230 Old St Augustine Rd, Jacksonville, FL?
McDonald's at this location is open 24 hours a day, 7 days a week.
Does this McDonald's location have a drive-thru service?
Yes, the McDonald's here offers drive-thru service and it's available 24/7.
Can I order delivery from this McDonald's?
Yes, delivery is available 24 hours a day through their delivery platform.
What payment options are accepted at this McDonald's?
They accept American Express, Apple Pay, Android Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's offer curbside pickup?
Yes, curbside pickup service is available at this location.
Where can I access McDonald's mobile ordering apps?
You can download the McDonald's app from the Apple App Store or Google Play Store for mobile ordering.
What is the address and contact number for this McDonald's?
The address is 11230 Old St Augustine Rd, Jacksonville, FL 32257. The phone number is +1 904-292-4884.
Are there any fast food competitors near this McDonald's?
Yes, nearby fast food options include Taco Bell, Wendy's, and Jet's Pizza, all within the local area.
What nearby services can I use while visiting McDonald's at this location?
Nearby services include Shell and BP gas stations with convenience stores, a UPS Access Point for parcel deliveries, and CVS Pharmacy for medical supplies.
Are there any shopping or entertainment options near McDonald's here?
Yes, nearby places include Old St Augustine Plaza shopping center and Arthur Murray dance and performance venue for entertainment.