Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
2.9
1,715 reviews
5 stars
464
4 stars
248
3 stars
254
2 stars
171
1 star
578
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude and unprofessional staff, with many expressing frustration over long wait times and poor communication.
Food Quality
Several reviews highlighted issues with food preparation, including cold and improperly made items, leading to dissatisfaction.
Cleanliness
Customers noted unsanitary conditions in the restaurant, including dirty tables and floors, which contributed to a negative dining experience.
Management Issues
Many reviews pointed to poor management practices, including inadequate training of staff and failure to address customer complaints effectively.
Inconsistent Experience
While some customers had positive experiences, particularly during late-night visits, the overall sentiment indicated a decline in service and food quality.
- TTTameshia1 day ago1.0They literally just gave me a pie that is so hard and gooey in the middle. This is not edible. This is ridiculous.
- TTTaco ThursdayJan 1, 20265.0Made a quick stop into the drive-through for a flurry and fries at 10PM. The gentleman on the speaker was polite and friendly: took our order efficiently and included a receipt without asking. Our food server was sweet and generous: he accidently made the wrong flurry flavor, so he gave us both the mishap flurry and the correct flurry. Warm, fresh food was a godsend during a 52° night. My sister loved the OREO flurry. Fantastic way to finish New Year's Day :]
- IHIsayah HardymanDec 31, 20251.0Gotta be one of the worst McDonald’s in Jacksonville. Idk who manages this place but they insist on having the rude people working the drive thru and no care is put into getting your order right.
- LMLinda MonroeDec 28, 20251.0Placed an online order and paid but was unable to pick it up. Drive through was closed per online app and was directed to go inside to pick up my order. The doors were locked so I couldn't get my food. Never again McDonald's.
- CMChuck MyersDec 21, 20251.0Wish I could put a zero sown on service Tried to place order at counter and the black lady in the back of the kitchen yelled at him for trying to place my order. Waited about 5 mins and still got 0 service. Wanted to punch her in the mouth but left and went to sandwich shop at gas station next door Will never go back to McDonald's
Frequently Asked Questions About McDonald's
What are McDonald's operating hours at 11230 Old St Augustine Rd, Jacksonville, FL?
McDonald's at this location is open 24 hours a day, 7 days a week.
Does this McDonald's location have a drive-thru service?
Yes, the McDonald's here offers drive-thru service and it's available 24/7.
Can I order delivery from this McDonald's?
Yes, delivery is available 24 hours a day through their delivery platform.
What payment options are accepted at this McDonald's?
They accept American Express, Apple Pay, Android Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's offer curbside pickup?
Yes, curbside pickup service is available at this location.
Where can I access McDonald's mobile ordering apps?
You can download the McDonald's app from the Apple App Store or Google Play Store for mobile ordering.
What is the address and contact number for this McDonald's?
The address is 11230 Old St Augustine Rd, Jacksonville, FL 32257. The phone number is +1 904-292-4884.
Are there any fast food competitors near this McDonald's?
Yes, nearby fast food options include Taco Bell, Wendy's, and Jet's Pizza, all within the local area.
What nearby services can I use while visiting McDonald's at this location?
Nearby services include Shell and BP gas stations with convenience stores, a UPS Access Point for parcel deliveries, and CVS Pharmacy for medical supplies.
Are there any shopping or entertainment options near McDonald's here?
Yes, nearby places include Old St Augustine Plaza shopping center and Arthur Murray dance and performance venue for entertainment.