McDonald's

2.9
2021 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
10420 S Phillips Hwy, Jacksonville, FL
32217, United States

Hours

Reviews

2.9
2,021 reviews
5 stars
585
4 stars
269
3 stars
302
2 stars
182
1 star
683

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported extremely slow service, with long wait times and frequent order mistakes.

Cleanliness

Many reviews highlighted unsanitary conditions, including sticky floors and dirty tables, contributing to a negative dining experience.

Staff Attitude

Several customers experienced rude or unprofessional behavior from staff, leading to dissatisfaction with customer service.

Food Quality

Customers noted inconsistent food quality, with complaints about cold, poorly prepared, or incorrect orders.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members and had positive experiences, indicating potential for improvement.
  • HD
    Horace Daughtrey
    Dec 21, 2025
    1.0
    Worst Mc Donald ever dont visit this location. Not respect cor customers waiting in lobby. Extremely long wait. They need total staff change. Hopefully it not a corporate store.
  • CH
    Chevelle Hickman
    Dec 20, 2025
    3.0
    Food is hot. Order always been correct but if you go inside you will have to accept dirty everything. Floor is VERY sticky. Tables either have food and crumbs or been wiped with same sticky substance as the floor. I was going here on my breaks so wanted to dine inside. They genuinely need more staff or staff that can multitask a little better. Usually at 12-1230. Doesn’t seem like it should be that messy. Usually 4-5 ppl inside dining or ordering so not sure when the mess starts or ends. The staff is professional and focused on their task so I applaud them for dealing with customers who come in with a chip on their shoulder but it needs a dining room attendant seriously.
  • JW
    John West
    Dec 15, 2025
    2.0
    McDonald's what the hell is this!!?? I ordered two doubles. One has minimal lettuce and a baby tomato slice and the other has a lot of lettuce, was no tomato. My daughters could have made a better hamburger when they were 2 years old. And an attitude of the workers were very rude.
  • SW
    Sara Hatt West
    Dec 15, 2025
    2.0
    When we pulled up to the speaker box to place our order, the manager on the receiving end was mumbling words and just going uh-ha. The final price displayed on the order board was not the same price I was told to us at the window. As we pulled up to the second window to get our food, they were confused on what was supposed to be on our sandwiches, which was a double cheeseburger. We ordered the $7 meal and I specified regular honey for dipping sauce, which I was told they were out of honey. So when I asked for barbecue sauce I got a foul mouth answer. after my husband and I left and we got about 4 MI down the road we discovered that his saw study asked for was not in the bag, which they said the sweet and sour sauce and barbecue sauce was there. The young girl that was working in the Drive-Thru window at this point started walking away and when I asked for napkins, she went to go get them, but she never acknowledged with a yes or I'm sorry or I will go get them for you. The atmosphere around there was a little ghetto but more of a teeny bopper atmosphere and everybody seemed to have a little bit of an attitude except for one of the cooks. They were out of stuff and when it came down to the fries they were fresh but somebody forgot to put the salt on them. So if you want to have a mediocre experience then go ahead and stop by. But if you would like to have a good experience with a McDonald's, try going to the one on JTB.
  • FL
    Fron Lweis
    Dec 6, 2025
    1.0
    If you door dash i would avoid this place at all cost . They hit the button that says it's ready sometimes before they even start the order so they look like their on time . Same thing they do when they ask you to park and wait on your food . So the drive thru timer doesn't show how actually long they take . And with the prices now it would always be a better idea to call an order in somewhere else and pick it up . Not fast food . Not cheap food. Not good employees

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 10420 S Phillips Hwy, Jacksonville?

McDonald's at 10420 S Phillips Hwy, Jacksonville is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location has a drive-thru that operates 24/7.