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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported slow service, rude staff, and incorrect orders, leading to frustration and dissatisfaction.
Food Quality
Many reviews mentioned cold, stale, or poorly prepared food, with several customers experiencing food-related illnesses.
Cleanliness
The cleanliness of the restaurant was often criticized, with reports of dirty tables and locked bathrooms.
Management Problems
Several reviews highlighted poor management practices, including lack of staff training and inadequate handling of customer complaints.
Mixed Experiences
While some customers praised the service and food quality, the overall sentiment leaned towards negative experiences, indicating inconsistency.
AR
Amber Rodgers
Nov 11, 2025
3.0
Slooooowww as ever. Placed an app order to be picked in in the drive thru but sat there for over 20 mins with no orders taken. I finally was able to get out and go inside. Staff was full of young kids who were trying to work but on their phones and unprofessional customer service. Manager didn't correct this behavior but she was running circle around the younger ones as they slowly moved around.
Received correct order and it was hot, so that's the only plus.
I
*Iieshea*
Oct 31, 2025
4.0
They pushed the food out fast. But if you don't want to come to work, please don't come. Yes, please don't be rude to people that you don't know that did nothing to you.
SD
Sophia Davis
Oct 28, 2025
2.0
First, I was in drive-thru just to be told register was not working if I wanted to come in to order. I went in and order off the kiosk machine. I ordered a big Mac meal w/caramel frappe. Fries were not fresh, burger bun was hard and the lettuce smelled and looked old. When I saw people getting their food from drive-thru I asked the supervisor I thought the register was not working. She stated she just got it working after 45 mins of working on it, which I found that hard to believe because I was not in the place long. I expected better for the money I paid. I work to hard for mediocre food that I paid for. Do better McDonald's.
VW
Vincent Watterson
Oct 19, 2025
1.0
extremely frustrating. i’ve come to this location multiple times and asked if their McFlurry machine was working, and every time they say yes. when i actually receive the McFlurry, it’s just plain ice cream with a little bit of Oreo sprinkled on top — clearly not mixed. i’ve even clarified at the first window if the mixer is working, and they’ll say yes, but then the next window tells me they just don’t want to clean it so they say it’s “not working.” i ended up asking for a refund. this place and the employees are awful — lazy and dishonest.
JH
Jewel3684 H.
Oct 15, 2025
1.0
On this day was a nightmare. Was there with two of my kids last month and I was using my mother and I points to feed us ( single mom of 8 and elderly mother homeless) and the lady that worked there served my second oldest son with my mother points on her phone and than one of my orders from my phone and when I notice my 2 other orders were up on the serving board but than disappeared so I went up to the counter and asked about my order and she asked one of the workers where is my order and the lady kept saying I got it and I kept telling her I didn't and she was starting to get mad saying I already got my order and than another worker came out and asked did I used the kiosk and I told her yes and a few minutesater I can hear the lady in the back still saying LOUDLY I gave her her order she lying and I even showed her the recipes from the kiosk and than she says what time did you make the order and I'm like thinking what that got to do with me not getting my food and than she says after oh well you did your order pass so on so on time and I'm like 🤔😡🤦🏿♀️ I have recipes in my hand showing my order numbers. Soon another worker came up and she apologized for the frustration and what not and said they'll have my order up and as I waited I was trying to calm down my blood pressure cause when I was pregnant years ago with my twins coming from a doctor's appointment at shands hospital( UNF&Shands🤷🏿♀️🤦🏿♀️ whatever it's called... ) and the lady there swore she gave me my order and said I must of ate it cause she served me and when the manager came out he provided me with a free drink and an extra large fries but I haven't went back until this year with my oldest son. But other than that I won't be going back to this McDonald's ever again.