Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with staff being rude, inattentive, and unhelpful.
Order Accuracy
Many customers reported issues with incorrect orders and missing items, leading to frustration.
Cleanliness
Several reviews mentioned the restaurant's lack of cleanliness, with dirty conditions reported frequently.
Wait Times
Customers consistently complained about long wait times, both in the drive-thru and for in-store orders.
Food Quality
There were complaints about food quality, including cold meals and poorly prepared items.
AR
Alvin Robaina
3 days ago
1.0
Worst McDonald’s ever, worst in Hialeah
CC
CM
5 days ago
1.0
They take to much time for a.damm happy meal
AA
armando de los arcos
Dec 19, 2025
1.0
No lo recomiendo , lugar sucio , no atienden al personal como debe ser , están mas para las risas escandalosas qué para dar un buen servicio , la comida pide una cosa y te la dan de cualquier forma , menos de como la pediste, los refrescos son pura agua con color. En fin ahí, no voy mas nunca.
GG
Gerardo
Dec 11, 2025
1.0
This mcdonalds lacks of good customer service. The management team is deplorable, They wont follow policy or honor promotions given to customers by the franchise. They go by their own rules according to the management team. I do not recommend it whatsoever.
CB
Claudia Batista
Dec 3, 2025
1.0
Do not come here! Honestly a very bad experience, I order online through their website a smoothie, McChicken and fries. Only the smoothie came and I called the store and the guy was super rude and supposedly he was the manager, saying that he checked that it was there and clearly it wasn’t because there was tape and everything and no food literally lying to my face with Attitude now I have to wait 10 days for a refund where I just wanted the food not the money. This is ridiculous, don’t come here