ETARU restaurant

Reviews

• EE

  elikpers

  5 days ago
  5.0
  We had a wonderful experience at this restaurant. All the food was very tasty and beautifully presented. The view of the ocean is amazing and makes the atmosphere even more special. Our waitress, Daniela, was very attentive and kind. She gave great recommendations and knows the menu and ingredients very well. We were dining with children, and she was especially caring and patient with them, which we truly appreciated. Overall, great food, great service, and a beautiful place. We will definitely come back.
• JF

  Jorge Flores

  Jan 1, 2026
  1.0
  Dear Management Team, I am writing to formally express my disappointment regarding our New Year’s Eve dinner experience at your restaurant. We made our reservation more than a month in advance, and at no point were we informed that the dinner would be based on a fixed menu. Additionally, the menu was presented as non-optional and did not allow for any substitutions or changes, even after we clearly communicated that we do not consume certain items included in it. Our reservation was scheduled for 10:30 p.m.; however, we were not seated until 11:00 p.m. Appetizers were not served until approximately 11:40 p.m. Throughout the evening, there was a noticeable lack of organization and coordination in the service. The food was not served in the order outlined on the menu, and due to logistical issues, the full menu was never delivered to our table. Despite expressing our concerns during the evening, there was no appropriate or empathetic response from the staff. Overall, the experience fell far below expected service standards, particularly for a New Year’s Eve event. The lack of communication, attention to detail, and customer care significantly impacted our experience. At one point, I had to ask three different staff members on separate occasions just to receive water. We chose your restaurant expecting a well-organized and memorable evening, especially given the occasion and the advance planning. Unfortunately, that expectation was not met. I hope this feedback is taken seriously and used to improve future guest experiences. Thank you for your time and attention. I look forward to your response.
• JA

  Jeffrey Aranda

  Jan 1, 2026
  5.0
  I have been in fine dining hospitality for over 15 years and let me tell you the service I’ve received from Radames (Juan) was absolutely superb and one of the best I’ve personally ever received. The food was great, but the service is the reason I am coming back. Great job Radames, With the level of customer service that you hold i don’t see how you’re not a manager there. Anyway thanks for helping me bring in the new year in such a sophisticated and amazing way. I will see you soon.
• SG

  Syuzanna Gyurdzhyan

  Jan 1, 2026
  1.0
  I rarely leave reviews, but this experience deserves one. We booked a table well in advance, expecting a smooth and enjoyable New Year’s Eve dinner. Instead, we arrived to find there was no table available for us. No effort was made to fix the situation, no proper apology, and we were left standing outside on what should have been a memorable evening. Our New Year was essentially ruined because of the restaurant’s lack of organization and care for guests. Very disappointing — I hope management takes this seriously and improves.
• MP

  Mark Petersen

  Dec 31, 2025
  1.0
  Flight delayed coming into town on New year's eve. I called 5 hours ahead to try to cancel without a $75 cancelation fee. We were willing to come in the next day to try it out. It sounds like a good place. The reservation person said she would need to charge us. Even though they still had plenty of open tables (reservations available) in the evening's first seating (only two hour seating, not 4x hours like the second seating) . I feel like we wanted to try the food, but since they are being inflexible, we will not be supporting this establishment. Nor recommending they be supported. Good luck through the tough financial times.

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