Service Issues
Numerous customers reported poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
Mixed reviews on food quality; while some praised specific items like tequeños and empanadas, others complained about cold, low-quality, or improperly cooked food.
Cleanliness
Several reviews highlighted unsanitary conditions, particularly in the bathrooms and overall cleanliness of the establishment.
Pricing Concerns
Customers expressed dissatisfaction with high prices relative to portion sizes and food quality, with some feeling misled by promotional offers.
Positive Highlights
Despite the negatives, some customers enjoyed the authentic Venezuelan food and praised specific dishes, as well as friendly staff members.