McDonald's

3.7
2130 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
7344 W Sand Lake Road, Doctor Phillips, FL
32819, United States

Hours

Reviews

3.7
2,130 reviews
5 stars
979
4 stars
395
3 stars
308
2 stars
117
1 star
331

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service are mixed, with some praising staff for being friendly and efficient, while others report rudeness and unprofessional behavior.

Cleanliness

Multiple reviews highlight issues with cleanliness, including dirty tables and floors, and unsanitary conditions in food preparation areas.

Food Quality

Food quality is inconsistent, with some customers enjoying fresh and tasty meals, while others complain about cold, stale, or improperly prepared food.

Wait Times

Customers frequently mention long wait times for food, both in the drive-thru and inside the restaurant, often exceeding expectations for a fast-food establishment.

Management Issues

Several reviews point to poor management practices, including unprofessional behavior from managers and lack of effective staff training.
  • KB
    Keena Beana
    Nov 16, 2025
    1.0
    Last night A friend of mine received bad service at this location the food was cold so he requested to remake the food and the manager by the name of Margarita snatched the bag from my friend's hand very nasty and very disrespectful and uncalled. I've tried to call to speak to the GM and I have not been able to get through on the phone I understand that this may be a busy location but there's no reason for the snatching of the bag because of customer complaints about their food not being hot after they asked for fresh made to order. She was more worried about her drive-thru being held back instead of asking for my friend to pull forward and remake the food instead she caught an attitude and snatched the bag. I mean that would've been the correct thing to do as a manager!
  • AH
    Akaza H
    Nov 16, 2025
    1.0
    I tried to go through the drive through when they were open and the two women in there just stared at me in my car? The drive thru wasn’t closed so idk???
  • AA
    Andy
    Nov 5, 2025
    3.0
    I really wanted to like this place. I had to try it out while in Orlando. Here is the problem: it was crowded, no place to sit. it was loud, I couldn't speak to my family because we couldn't hear each other. The menu has some amazing options not available in other McDonald's, which is great, and I wanted to try it. But the food was not good. Burger and fries were great, as expected, but pizza, pasta, and steak and cheese ... not good! The employees seemed overwhelmed and short-staffed, consequently not too friendly. I felt bad for the staff, because customers were not happy and yelling at the staff. I could tell the staff was struggling and short-staffed, and overwhelmed. The staff was stressed out. I wanted to go over the counter and hug them.
  • VM
    Victor Mandala
    Oct 28, 2025
    5.0
    Upstairs has been closed, so the bonus views aren’t present. However, this McD is very consistent, clean, and quality. Food is prepped quickly. Service is outstanding (shout out to Alex).
  • BZ
    Billy Z
    Oct 23, 2025
    3.0
    This is supposed to be a flagship McDonald’s restaurant. It’s a two-story building with a large play area upstairs. So you will see and hear a lot of kids yelling and screaming while you’re at the restaurant. It’s pretty busy downstairs, too. In fact, you will wait six or seven minutes to order your food and probably at least five minutes to receive it. Otherwise, that’s what you’d expect from McDonald’s.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 7344 W Sand Lake Road, Doctor Phillips, FL?

McDonald's at 7344 W Sand Lake Road is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location has a drive-thru that operates 24/7.