Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Many customers praised the burgers and fries, noting they were delicious and well-prepared, though some felt the food was overpriced for the portion sizes.
Service Issues
Numerous reviews highlighted poor customer service, including unfriendly staff, long wait times, and incorrect orders, leading to a frustrating dining experience.
Cleanliness
Several customers reported unsanitary conditions, including dirty tables and overflowing trash, which detracted from their overall experience.
Staff Attitude
While some staff members received positive mentions for their friendliness, many reviews pointed out a lack of professionalism and courtesy from certain employees.
BB
Brantley
6 days ago
5.0
This place is seriously good. The food tastes fresh, and you can tell they use quality ingredients. The staff is friendly, and the atmosphere is chill. I definitely recommend checking it out if you want a great meal!
JC
Jennifer Cocker
Jan 4, 2026
2.0
way too cramped, always in someone's way, food took forever and wasn't bad. It's as though they need more employees but there's physically not enough room to. employees were giving "low morale with a bit of stress" energy
DM
DARRELL MACON
Dec 31, 2025
1.0
Service was terrible, waited for over 10 min to take order wife ordered double black bean burger,they gave her a single,her exact words was Tasteless! Waffle frys were luke warm.
MM
mel mac
Dec 27, 2025
1.0
A black bean burger shouldn't taste like mashed beans without flavor on bread. I'm glad she made a mistake and gave me single instead of a double. I ate the fries which were lukewarm because I was hungry. I wanted water from the tap , however they were out of water cups. So I settled for a drink. I will not return and absolutely do not recommend.
LG
Lucia Gliga
Dec 20, 2025
1.0
We love this place very much and I am going there with my kids once in a while when we crave a good burger. I went there the other night and one of the ladies( cashier) was showing us a horrible attitude, I even made a comment about it, asking for mayo she ignored me so I insisted and she finally responds that she will bring it to the table. Honestly I didn’t even enjoyed the food and my 11 yer old told me the same😡. It was almost no one inside and they were on their phones, the trash was overflowing… I will never come back and I feel really sorry for the owners, this is how you’ll loose all your customers! If you care about your business please hire people who are decent, friendly and like to clean and organize the place.
Smashburger specializes in handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
What are the operating hours for Smashburger in Destin, FL?
Smashburger is open Monday to Thursday from 11:00 AM to 8:30 PM, Friday and Saturday from 11:00 AM to 9:00 PM, and Sunday from 11:00 AM to 8:30 PM.
Does Smashburger offer delivery and takeout services?
Yes, Smashburger offers both delivery and takeout services with options to order online via their website or app.
Can I place an order ahead of time for faster service at Smashburger?
Yes, Smashburger has an order and pay ahead option available through their app and website for convenient and quick pickup.
Is Smashburger suitable for families and children?
Yes, Smashburger welcomes families and children, and they offer a children's menu and high chairs for young guests.
Is Smashburger wheelchair accessible?
Yes, Smashburger has a wheelchair accessible entrance, seating, parking, and restroom facilities.
Does Smashburger serve alcoholic beverages?
Yes, Smashburger serves alcohol and beer but does not have cocktails, wine, or a bar onsite.
What nearby dining options are available near Smashburger in Destin Commons?
Near Smashburger, you can find Chipotle Mexican Grill for Tex-Mex cuisine, Yogo Mogos for frozen yogurt, and Which Wich for sandwiches, offering you a variety of dining choices in Destin Commons.
Are there places to relax or enjoy a drink near Smashburger?
Yes, nearby you can visit World of Beer, a beer bar and restaurant, ideal for relaxing with a wide selection of beers after your meal at Smashburger.
What nearby shops can I visit for beauty and gifts while at Destin Commons?
While visiting Smashburger, you can explore Magnolia Soap and Bath Company for beauty supplies, Tervis for flowers and gifts, and Aldo for fashion accessories and shoes nearby.