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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews mentioned cold or poorly prepared food, with complaints about stale fries and incorrect items.
Pricing Issues
Several customers expressed dissatisfaction with pricing, feeling that they were overcharged for meals or charged for items that should be included.
Staff Attitude
A significant number of reviews highlighted unprofessional behavior from staff, including rudeness and lack of assistance.
Mixed Experiences
While some customers had positive experiences with friendly staff and good service, these were often overshadowed by negative feedback.
MK
Michael Kaffenberger
6 days ago
1.0
$12.08 for Big Mac meal, medium with a coke. I'm done. It's not worth it anymore.
BP
Bryan palacio
Nov 13, 2025
5.0
Dre is honestly one of the best McDonald’s workers I’ve ever come across. The second he spoke through the drivethru speaker, he sounded genuinely friendly not forced, not rushed, just real. When I pulled up, he greeted me like he actually cared about making sure everything was right, and he handled my order with this calm confidence that made the whole experience feel way smoother than it had any right to be. My food was perfect, nothing missing, and he still took a second to ask if I needed anything else. You can just tell Dre takes pride in what he does, and it makes a huge difference. McDonald’s needs more people like him.
GC
Gloria Cabrera
Nov 12, 2025
1.0
Terrible service in the drive thru at night. They don't respect the order to the clients.
CM
Clarissa M
Nov 1, 2025
1.0
I ordered by using a code in my app in the window. I redeemed points to get a McChicken, and also ordered a medium frozen coke. I didnt realize I had my debit card linked to the app so I was charged before I even pulled to the first window. The girl with blue hair who took my order was BEYOND rude even while taking our order. After she confirmed our order at the window, she informs us that they ran oit of frozen coke (couldn't they have told us while ordering? She was too busy being mean). When I asked if she could cancel it, she replied SUPER MEANLY that they couldn't because "you decided to have your card in the app" verbatim. It took me aback. So we just asked for a regular medium coke. We then asked the guy on the second window if it was true that the order couldn't be changed, and he was just as rude. I understand working in customer service sucks sometimes but there was NO reason to be this mean and rude. The girl with blue hair is miserable.
K2
kito 2461
Nov 1, 2025
5.0
Me and a large group of friends came through the drive through late at night with a large order.
Yolanda handled our order perfectly and with amazing patience.