McDonald's

3.5
1378 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
16228 SW Highway 19, Cross City, FL
32628, United States

Hours

Reviews

3.5
1,378 reviews
5 stars
488
4 stars
317
3 stars
241
2 stars
115
1 star
217

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions, particularly in the bathrooms and dining area.

Customer Service

Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and poor service.

Food Quality

Food quality was inconsistent, with reports of cold or old food, but some customers also noted fresh and hot meals.

Order Accuracy

Several customers experienced issues with incorrect orders, leading to frustration and dissatisfaction.
  • JS
    Jewel Sapp
    6 days ago
    1.0
    Yuk. Dirty. Got my order wrong. Way wrong! Workers were sloppily dressed. They were not rude, just slow to acknowledge me and not in a hurry to walk from point A to point B. This location used to be much better. Lobby area and bathrooms were lacking cleanliness.
  • AR
    Arthur Ross
    Jan 2, 2026
    2.0
    Don't give you what you ordered. Very slow service.
  • IL
    Iris Land
    Dec 29, 2025
    3.0
    Always a long line in the drive through. Food is usually hot, but a couple of times, the fries were cold.
  • MB
    Mark Brogdon
    Dec 28, 2025
    1.0
    Grossest McDonald's I've ever gone to. Bathroom not cleaned in a good while. Restaurant floors not shiny and trash such as old receipts and opened straw paper laying on the counter. Random napkins in floor and on counter. No one who worked there spoke to me the entire time. I literally came to the counter and the lady pointed at a piece of paper that said use kiosk. I said no maam I'm paying with cash. She never said a word - just took my order and when the food arrived, it wasn't anywhere close to fresh. You can tell it had been under a lamp for a while. While waiting on the food to come out, the lady who took my order put her fingernail in her mouth and proceeded to pick at her teeth. I said "no no no" and luckily another employee heard me and walked up. The tooth picker just walked away and the other lady handed me my food. Absolutely disgusted. I know it likely happens everywhere but when you see it live and in person - just cant deal! Unfortunately they didn't give me a receipt with a survey code but I plan to follow up more with McDonalds directly. This place is disgusting and needs some major clean up and etiquette training!
  • TD
    Trevor Dolin
    Dec 21, 2025
    5.0
    I had a really good experience at this McDonald’s and felt like it deserved a solid review. The place was clean, well organized, and didn’t have that rushed or chaotic feeling some fast food spots get. The staff was friendly and patient, even during a busy stretch, and my order came out accurate and hot. Fries were fresh and crispy, burgers were put together properly, and everything tasted exactly how it should. I also appreciated how quick the service was without feeling sloppy or careless. The dining area was maintained well, and it made stopping in feel comfortable instead of just a grab-and-go situation. For a reliable, consistent meal at a fair price, this McDonald’s definitely delivers and does its job right.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Cross City, FL?

McDonald's in Cross City is open daily from 5:30 AM. Its closing hours are 12:00 AM Sunday to Thursday, and 1:00 AM on Friday and Saturday.

Does McDonald's in Cross City offer drive-thru service?

Yes, drive-thru hours start at 5:30 AM daily, closing at midnight Sunday through Thursday and extending to 1:00 AM on Friday and Saturday.