McDonald's

3.5
2277 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
18250 NW 27th Ave, Carol City, FL
33056, United States

Hours

Reviews

3.5
2,277 reviews
5 stars
906
4 stars
379
3 stars
324
2 stars
171
1 star
497

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unprofessional.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and improper handling of requests.

Speed of Service

Customers frequently complained about slow service, particularly in the drive-thru, with long wait times reported.

Food Quality

Feedback on food quality was mixed; while some praised freshness, others noted cold or poorly prepared items.

Cleanliness

Some customers appreciated the cleanliness of the location, particularly the bathrooms, contrasting with negative experiences.
  • JG
    Jean Claude Guetat
    Nov 15, 2025
    1.0
    Don’t bother using curbside at this location. They just don’t come to the car and wait for you to come inside then act like they did not know about your order. Very unprofessional always problems at this location.
  • CR
    Catherine Ryan
    Oct 30, 2025
    1.0
    Poor Customer Service and Improper Handling of Order on October 29, 2025 On Wednesday, October 29, 2025, between 3:37 p.m. and 3:38 p.m., I visited your location and placed an order for a six-piece Happy Meal with a bottle of water and two McFlurries. I made it very clear more than once that I wanted the McFlurries stirred, as is standard procedure. While I was watching the employee prepare the order, I asked again if she could please stir them. She then grabbed a coffee stick to stir them manually. I asked, “Don’t you use the machine to stir it?” and she responded, “I don’t know what you’re talking about.” I explained that I used to work for McDonald’s and that there is a specific machine used for this. She replied, “We don’t do that here.” When I requested to speak with a manager, the employee rolled her eyes and said, “Okay, whatever,” and then shouted, “She wants to talk to you, I don’t know what she wants.” The manager came over, and I explained the situation. She said, “Yes, we do stir them, but the coil is broken.” I then clarified, “So you do have the machine?” and she confirmed that they do. I told her that the employee had insisted otherwise and had been rude, but the manager never apologized or acknowledged the poor behavior. She simply said, “I’ll talk to her.” As a former McDonald’s employee who prided myself on providing excellent customer service, I was very disappointed by how this situation was handled. The lack of professionalism, communication, and courtesy from both the crew member and the manager was unacceptable. I hope this feedback is taken seriously, as this experience reflects poorly on the McDonald’s brand and on this specific location. Thank you for your time and attention to this matter.
  • GM
    Gee Man
    Oct 24, 2025
    3.0
    Service is slow and drive thru is always crowded
  • CB
    charlie balayla
    Oct 14, 2025
    5.0
    My dear fries
  • LC
    Louise Marie Candelaria
    Oct 10, 2025
    2.0
    Loved my coffee 💓☕.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Carol City?

McDonald's in Carol City is open 24 hours a day, 7 days a week.

Does McDonald's Carol City offer delivery services?

Yes, they offer delivery including same-day and no-contact delivery services.