McDonald's

3.7
2068 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
8 NE Pine Island Rd, Cape Coral, FL
33909, United States

Hours

Reviews

3.7
2,068 reviews
5 stars
866
4 stars
447
3 stars
309
2 stars
129
1 star
317

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and a lack of accountability.

Order Accuracy

Many customers reported frequent issues with incorrect orders, missing items, and overall dissatisfaction with order fulfillment.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty tables and poor bathroom maintenance.

Food Quality

Customers expressed disappointment with food quality, citing cold or stale items and smaller portion sizes.

Staff Attitude

While some reviews praised individual staff members for their friendliness, many others criticized the overall attitude of the staff as unprofessional and dismissive.
  • DS
    Dom Salga
    4 days ago
    1.0
    This use to be a good Mcdonald. Now it is the worst. I swear no one here speaks english here. They always get my order wrong.
  • GG
    Galo
    Nov 3, 2025
    1.0
    This is genuinely the worst mcdonald’s i’ve been been to. DO NOT COME HERE. The girl at the drive thru with those fake eyelashes gets my order wrong every single time. no matter how clear i am. like i said, do not come here and she needs to be fired
  • TH
    T H
    Oct 23, 2025
    1.0
    Horrible basic customer service for such a simple task of taking an easy order. Then after informing them there is only one sandwich when you ordered two, being told you have to go inside or go back through the drive thru which is already a disaster. How about we use common sense here? Input the sandwich order at a different terminal take payment, maybe just maybe a simple sorry about that give me one moment and we’ll have it corrected. Or hey, we messed up, we don’t speak English, we don’t know what we’re doing, we’re all new. Any excuse would work but what do I know. Keep up the great work team, at this rate the 3.7 star google rating will keep soaring.
  • BH
    blaire hines
    Oct 23, 2025
    1.0
    i ordered two breakfasts for my two children, I patiently waited 15 minutes in the line and figured it was just a busy morning.when i got to the window i only received one, i let the employee know that i had ordered two, she told me they accidentally rang up one i said no problem I have two children so I need to pay for another one if that’s OK because I can’t just give one child a sandwich and we were on our way to school. She then told me that she did not have a register at this window and that I needed to pull around park and come inside with my kids so being on our way to school, there was no time for that. I had already waited 15 minutes in line. I think this is unacceptable. I think she could’ve easily taken my card and walked over and rang it up because there was a register right next to her. She was just being lazy and unfortunately did not care that I had two kids and only one breakfast. she was a manager and glasses I hardly ever complain, or take time to write a review about mcdonald’s but I think that this is unacceptable and very rude.
  • SS
    Sarah
    Oct 16, 2025
    1.0
    I came across one of your rude employees a Cuban lady with black long hair wearing tight pants ! I told her that I did not get my receipt she just looks at me then slams the drive thru window and closes it. Teach your employees manners . This area is getting like Miami!!

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 8 NE Pine Island Rd, Cape Coral?

McDonald's at 8 NE Pine Island Rd in Cape Coral is open 24 hours a day, 7 days a week.

Is drive-through service available at this McDonald's location?

Yes, the McDonald's at 8 NE Pine Island Rd offers drive-through service 24/7.