McDonald's

3.4
2296 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3061 NE Pine Island Rd, Cape Coral, FL
33909, United States

Hours

Reviews

3.4
2,296 reviews
5 stars
791
4 stars
465
3 stars
382
2 stars
215
1 star
443

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, lack of acknowledgment, and unprofessional behavior.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and poor food quality, leading to dissatisfaction.

Wait Times

Customers frequently complained about long wait times in both the drive-thru and inside the restaurant, often resulting in cold food.

Management Issues

Several reviews pointed to a lack of effective management and training, contributing to the overall poor service experience.

Food Quality

Feedback indicated that food quality was inconsistent, with reports of old or improperly cooked items.
  • CT
    Celicia Thomas
    2 days ago
    1.0
    If I could give this store, zero stars I would. The service is very ridiculous and the people are very unfriendly that work there. They don’t make you feel comfortable and even when it’s their fault on a mess up, it’s still your responsibility apparently to fix it. They are not happy and they move as if it doesn’t matter to them what the customers think. Every time I’ve gone there, my order has been messed up And I had to go in to get it fixed. I will never go back to this store again. Horrible.
  • BB
    Bloop
    Dec 30, 2025
    1.0
    I'm a regular just about every morning. Watched a manger treat a employee like garbage today. Then i tried to speak with her about it and i was completley ignored. Not professional at all. The young man is always very polite and friendly. If this is how people are treated here I will not be returning.
  • LR
    Luca Rini
    Dec 23, 2025
    1.0
    This store says 24hr open but there's nobody at the drive thru at 3am. They change shifts around 3:45am to 4am im assuming and apparently are unable to take orders at that time.
  • WR
    Wilfredo M. Ramos
    Dec 22, 2025
    1.0
    I’m writing this while I’m literally sitting at this McDonald’s location (Pine Island Rd & 41), and I’m honestly shocked by the lack of basic customer service. Simple things like a napkin, acknowledgment, or a “please/thank you” seem nonexistent here. There’s no sense of urgency, no decorum, no friendliness just people moving around with zero awareness of the customer standing right in front of them. What’s frustrating is that this location has thousands of reviews, yet nothing seems to change. You hear about managers making serious money, but the front-line execution is embarrassing. There’s no pride, no training, no accountability. I’m not asking for five-star dining—this is McDonald’s—but basic courtesy and competence should be the bare minimum. A simple “How are you?” or “I’ve got you” goes a long way, and it’s completely missing here. It’s incredibly frustrating to see people struggling to find work while locations like this are staffed with employees who clearly don’t care. I don’t expect a response, because judging by the experience, no one is listening anyway.
  • JD
    Josh Decaussin
    Dec 19, 2025
    1.0
    Id give zero stars if I could what you doing sell this franchise your manager are clueless every grub hub order is always wrong duet coke we don't drink that why you out Jake's soda in our bag.. Even at the location foods old precooked please explain why you can't keep it fresh laziness pure laziness 15 hour for what trash food always, this was last chance here no wonder 3 stars

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 3061 NE Pine Island Rd, Cape Coral, FL?

McDonald's is open 24 hours a day, 7 days a week, including for delivery and drive-through services.

Does this McDonald's location offer drive-through service?

Yes, this McDonald's location has a drive-through open 24/7.