McDonald's

3.2
2503 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2207 US Hwy 92, Auburndale, FL
33823, United States

Hours

Reviews

3.2
2,503 reviews
5 stars
811
4 stars
409
3 stars
389
2 stars
211
1 star
683

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers expressing frustration over poor service and lack of accountability.

Order Accuracy

Many customers reported incorrect orders, missing items, and issues with food preparation, leading to dissatisfaction.

Wait Times

Customers frequently complained about excessively long wait times in both drive-thru and dine-in, with some stating they waited over 30 minutes without being served.

Food Quality

Several reviews mentioned cold, poorly prepared food, including burnt items and incorrect orders, contributing to a negative dining experience.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for exceptional service and noted positive interactions.
  • CD
    Corazón Dulce
    6 days ago
    1.0
    On the evening of November 12th, my family and I visited this McDonald's. We sat down to eat inside; it was empty, meaning there was only one other person who arrived later to wait for their takeout order. The employee took almost an hour to call me to bring my food; she never brought it to our table. The tables were dirty—poor hygiene. While I was eating, I noticed something was wrong because the meat was tough, and when I opened the chicken sandwich, to my surprise, the McCrispy patty was old and dark. The Quarter Pounder with Cheese was raw. I asked the employee for a receipt, and she was very rude, telling me she couldn't give it to me because she had to deliver the drive-thru orders. La noche del 12 de noviembre, mi familia y yo visitamos este McDonald's. Nos sentamos a comer dentro; estaba vacío, lo que significa que solo había otra persona que llegó más tarde para esperar su pedido para llevar. La empleada tardó casi una hora en llamarme para entregarme la comida a mi, nunca la trajo a nuestra mesa. Las mesas estaban sucias pobre higiene. Mientras comía, noté que algo andaba mal porque la carne estaba dura, y cuando abrí el sándwich de pollo, para mi sorpresa, la carne McCrispy estaba vieja y oscura. El hamburguer Quarter Pounder con queso estaba crudo. Le pedí a la empleada un recibo y fue muy grosera diciéndome que no podía dármelo porque tenía que entregar los pedidos del autoservicio.
  • SS
    Shy
    Nov 16, 2025
    1.0
    If you come any time after one o'clock, they say they're closed until breakfast, even though it says they're 24/7.... yes I am waiting on a customer care complaint reply
  • KR
    kelvin rios rivera
    Nov 12, 2025
    1.0
    Horrible service!! Super slow !! Take then about 15 min to take and order in the drive thru. Save some time and don’t come to this location.
  • BS
    brooklynn seal
    Nov 6, 2025
    1.0
    I pulled up to the drive-thru and got greeted by the pink-haired power ranger of attitude working the window. Her bun was tighter than the service and that’s saying something because I don’t think she could crack a smile if her paycheck depended on it. She looked at me like I interrupted her mid–TikTok scroll just for daring to order food at a fast-food place. My fries were colder than her personality, and my drink had more ice than she had patience. If management’s goal was to hire people who make you rethink your life choices mid-order, congratulations mission accomplished. Next time I want to be judged and ignored, I’ll just call my ex.
  • AV
    AMANDA BLAKE VILLANUEVA
    Oct 29, 2025
    1.0
    Very disappointing experience. The employees here were extremely rude and unprofessional. If you don’t enjoy your job, that’s no reason to take it out on customers. I came in expecting decent service and basic courtesy, but instead left frustrated. Management really needs to address the attitude and customer service at this location.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Auburndale, FL?

McDonald's in Auburndale operates 24 hours a day, 7 days a week.

Does the Auburndale McDonald's have a drive-through service?

Yes, the Auburndale McDonald's offers 24/7 drive-through service.