Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Feedback on customer service is mixed; while some customers praised friendly and attentive staff, others reported rude behavior and unprofessional conduct from employees.
Order Accuracy
Numerous reviews highlighted issues with order accuracy, including missing items and incorrect orders, leading to customer dissatisfaction.
Food Quality
Food quality is inconsistent, with some customers receiving fresh and hot meals, while others reported cold or improperly cooked food.
Cleanliness
Several customers noted the cleanliness of the restaurant, appreciating the efforts to maintain a tidy environment.
Service Speed
Service speed is a recurring concern, with many customers experiencing long wait times for their orders, particularly during busy hours.
JF
Jose Fetecua
2 days ago
1.0
They charged me an amount that was not and they didn't give me a refund
DL
Dyslexic Loli
Nov 12, 2025
1.0
When ordering at the kiosk at 9 in the morning when grabbing my order a young short hair employee handed me my food and said “bruh” nothing more just bruh. When grabbing my second order a very nice employee told me to have a good day. Props to the second person.
KR
Karim Ricci
Nov 8, 2025
3.0
We wait for more than 10 minutes to receive the cookies on the cookie tote destroyed. Plus the fries were not hot and missing an item.
JB
Jada Borreli
Nov 5, 2025
1.0
this mcdonalds has always messed up my order, staff can never do their job right.
PP
Patricia
Oct 27, 2025
1.0
MY CONPLAINT IS ABOUT YOUR UNPROFESSIONAL MANAGER. I was only asking what I could do for the next time and if there was anything we could do regarding the situation such as switching out the size because the app isn’t reflecting when you are out of monopoly pieces for why appears to be available. If nothing else that’s what I was telling you all. From what I have seen to be available consistently on the monopoly menu in the app at this location, it appears you have to get the large sizes to get them. The arguing instead of addressing his poor behavior is why we are here. I called and talked to your manager upon returning to work tonight October 27, 2025 between 7:30pm- 7:3pm. The manager on duty appeared to be about 5’6 with glasses, Caucasian w/ braids. I had just been trying to ensure that I wasn’t asking for a full refund but after his bickering/unprofessional conduct which he started, I did return and ask for a full refund. You don’t talk to people like that and especially not unsolicited. That was unacceptable. I had wanted to change the size. I would appreciate if this behavior was addressed promptly.