McDonald's

3.6
1541 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
700 N Dupont Highway, New Castle, DE
19720, United States

Hours

Reviews

3.6
1,541 reviews
5 stars
549
4 stars
333
3 stars
302
2 stars
149
1 star
208

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed, with some praising friendly staff while others report rude or unhelpful employees.

Food Quality

Food quality is inconsistent, with reports of cold or improperly prepared items, but some customers enjoyed their meals.

Cleanliness

Cleanliness is a recurring issue, with many customers noting dirty tables and bathrooms.

Speed of Service

Drive-thru service is generally quick, but in-store service can be slow and disorganized.

Customer Experience

Overall customer experience varies widely, with some praising specific employees and others expressing frustration with management and service.
  • FI
    Frank Reichard IV
    6 days ago
    3.0
    Very long wait time even though there was only me and 2 other people inside, then I see my bag sitting in the back all done but the cashier didn't come back to the front for another 5 minutes.
  • EM
    Eduardo Morales
    Oct 15, 2025
    5.0
    It's a small, clean place. Friendly staff, my favorite is the crispy chicken with 🍟...
  • LG
    lana gillespie
    Oct 4, 2025
    2.0
    Lowkey upset! After a 12 hour shift I just wanted something good to eat so that I could wind down. Unfortunately when I ordered the person even repeated no onions and no pickles. Once I got home to eat I find that everything I asked for to be taken off was indeed on my food.
  • MP
    Michelle Pyle
    Aug 28, 2025
    5.0
    The drive thru people are always sweet to me and always get my food right. Its always hot as well. Now through door dash it's another story but no complaints at all!
  • ZM
    Zachary Mcclellan
    Aug 10, 2025
    1.0
    I’m a door dasher, and came in.. and they’re all just talking in the back, I stopped 3 people from they’re break to tell them who I was picking up for.. and they weren’t much help, all the man got was a snack wrap and a drink.. it should not be more then 20mins!

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 700 N Dupont Highway, New Castle, DE?

McDonald's at 700 N Dupont Highway is open 24 hours a day, seven days a week.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location has a drive-thru that operates 24/7.