Elmwood Pastry Shop

4.2
259 reviews

About

Bakery

Details

  • DeliveryNot available
  • TakeoutAvailable
  • Curbside pickupAvailable

Location

Elmwood Pastry Shop
1136 New Britain Ave, West Hartford, CT
06110, United States

Hours

Reviews

4.2
259 reviews
5 stars
169
4 stars
39
3 stars
12
2 stars
6
1 star
33

What are people saying?

AI-generated from recent customer reviews

Quality Issues

Several customers reported stale or old pastries and donuts, leading to disappointment in product freshness.

Customer Service

Numerous reviews highlighted poor customer service experiences, including rudeness and lack of attentiveness from staff.

Product Variety

The bakery offers a wide variety of pastries, donuts, and sandwiches, with many customers praising the selection and taste.

Community Engagement

The business is recognized for its involvement in the local community, contributing to events and supporting local initiatives.

Pricing Concerns

Some customers expressed dissatisfaction with rising prices and perceived value, particularly regarding the quality of products.
  • NS
    Natalie Sasha
    Nov 5, 2025
    1.0
    Truly disappointed. I placed this order in advance. Showed up time given still waited for order to be prepared. Wasnt an order placed so it can be ready for pickup? I noticed the special order I had placed was not what were given. Too late to complain. No time for mistakes. Donuts were not fresh and stuck to inside of box. Again not the assortment I requested. I even called 3xs to confirm my order. Rushed off phone due to lines just to end with 100$ worth of donuts I didn't order.
  • WG
    William Grem
    Oct 27, 2025
    5.0
    Amazing place for beautiful pastries and bread but also a great place to grab a sandwich, had the chicken salad its huge came with pickle and chips will definitely be back
  • WD
    William deGroff
    Oct 14, 2025
    5.0
    This place is a landmark of the Elmwood section of West Hartford. It has been there for longer than my 68 years. The pastry chef beautifully designs their cakes and pastries. These are to die for actually. Great coffee and conversations happening here over their good coffee. You should stop by and taste
  • MM
    Marina
    Oct 12, 2025
    1.0
    THREE TIMES we went there and specifically asked for a BUTTERCREAM donut and THREE TIMES we were given Bavarian or custard! 🤮 Perhaps the employees should learn the difference and sell people what they ask for. No excuse after this many times.
  • AS
    Alicia Stanley
    Oct 11, 2025
    2.0
    Review for Elmwood Pastry Shop I visited Elmwood Pastry Shop today and picked up a variety of items — pastries, donuts, cookies, croissants, and cannolis. Unfortunately, everything I tried had an old, stale taste to it. None of the items were very fresh or flavorful, which was disappointing considering how nice the selection looked. I really wanted to enjoy this bakery, but the quality just wasn’t there during my visit.