McDonald's

3.6
1833 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
675 Queen St, Southington, CT
06489, United States

Hours

Reviews

3.6
1,833 reviews
5 stars
657
4 stars
437
3 stars
352
2 stars
140
1 star
247

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Frequent complaints about incorrect orders, missing items, and wrong food being served.

Customer Service

Many reviews highlight poor customer service, including rude staff and lack of professionalism.

Food Quality

Mixed feedback on food quality, with some customers noting cold or poorly prepared items.

Cleanliness

Some customers praised the cleanliness of the restaurant, while others reported unsanitary conditions.

Service Speed

Inconsistent service speed, with some customers experiencing long wait times.
  • RO
    Ryan O'Connell
    3 days ago
    1.0
    LOVED this McDonalds for most of my life. Last two times I’ve been there they messed my order up. No big deal I’m a chill dude. However, being told I’m “wrong”, “you don’t just want this” and “you’ll have to wait then” put me over the edge. Mistakes happen. But twice in one week with very poor customer service response has me back to Wendy’s, BK, KFC and pretty much every other spot on Queen street.
  • RR
    Robert Richmond
    Dec 9, 2025
    4.0
    Just like any other McDonald's.
  • SD
    Sarette Dymkowski
    Dec 8, 2025
    1.0
    They don't know what they're doing at this location. We ordered a hot chocolate and a iced coffee. The claim they ran out of chocolate to make a hot chocolate even though they started it halfway. So we ordered a coffee. They handed it to us unfortunately we drove away and found out it wasn't even warm. Do not go here or waste your time or money. They don't know what they are doing.
  • JT
    Jamie Turner
    Dec 4, 2025
    2.0
    They make my food wrong 4 out of 5 times!!! I'm to the point that when I go to this location I will now not leave the window without pulling my burger out of the bag, unwrapping it and checking and every time,never fails!!!! It's like against the law to say no cheese!!! Cheese every single time!!!! Cheese is like poison to some people! Makes you extremely sick!!! Then just the other day I got a dbl bgr absolutely plain!! Nothing on it! All bcus I asked for no cheese! Just wasting my money and going back to work hungry
  • CP
    Christina P
    Nov 20, 2025
    5.0
    My husband lost his wallet in the parking lot of this McDonalds A customer outside must have handed it to an employee inside this McDonalds When my husband went went to check this particular McDonalds to see if his wallet had been found, an employee said yes and handed my husband his wallet. Now mind you everything was still in the wallet, and so was his 150$. Thanking everyone here for letting us believe that nice, truthful people still do exist! 🙏🏼🙏🏼

Frequently Asked Questions About McDonald's

What are the hours of operation for McDonald's at 675 Queen St, Southington?

McDonald's at 675 Queen St, Southington operates 24 hours a day, 7 days a week, from 00:00 to 23:59 every day.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location offers a drive-thru service available 24/7.