McDonald's

3.5
1713 reviews
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Business Details

250 Whalley Ave, New Haven, CT
06501, United States
(203) 865-8719
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
250 Whalley Ave, New Haven, CT
06501, United States

Hours

Reviews

3.5
1,713 reviews
5 stars
643
4 stars
333
3 stars
284
2 stars
138
1 star
315

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported slow service, long wait times, and frequent order mistakes, leading to frustration.

Staff Attitude

Many reviews highlighted rude and unprofessional behavior from staff, including dismissive attitudes and lack of accountability.

Safety Concerns

Several customers expressed feeling unsafe at this location due to chaotic surroundings and unsavory activities outside.

Cleanliness Issues

Multiple reviews mentioned unsanitary conditions within the restaurant, including dirty dining areas and restrooms.

Food Quality

While some customers enjoyed the food, there were complaints about cold items, incorrect orders, and overall declining quality.
  • CW
    Courtney Wagner
    6 days ago
    5.0
    Get my coffee here every morning
  • VY
    Vincent Ybarra
    Jan 1, 2026
    1.0
    Had an issue with the app. In the drive through they kept arguing with me and told me to go inside. No one helped me resolve the issue once I went inside. Not a great way to start my mcday
  • MT
    Mario Thompson
    Dec 25, 2025
    1.0
    Very slow workers mess up orders 🤦🏽‍♂️ I been waiting for 1 hr 13min and did not get a drink with my order
  • RM
    Ryan Marron
    Nov 26, 2025
    2.0
    I recently stopped by this McDonald’s location in New Haven around 8:00 PM on a weeknight, and unfortunately, the experience was far from comfortable. While the food itself was prepared correctly and tasted as expected, the overall environment made the visit unpleasant. There was concerning activity occurring directly outside, and even as a large adult male who is typically confident in public settings, I felt genuinely unsafe, despite having my own form(s) of protection. Inside the restaurant, the atmosphere was chaotic where customers were arguing loudly with staff, and individuals who did not appear to be patrons were frequently entering and exiting. The dining area was messy, and several amenities such as the soda machines were not functioning. I understand that some challenges may be outside the control of the staff, and the employees were doing their best under the circumstances. However, given the unsafe surroundings and overall condition of the restaurant, I would not feel comfortable returning to this location in the future and would definitely reccomend families, single women, or small children or anyone for that matter not go after dark (or at all, if you are not a male/female who is confident in your ability to remain safe in public). Your life is not worth the McChicken I ate.
  • ME
    Macey Edwards
    Nov 7, 2025
    1.0
    Rude staff and charging almost a dollar more for the same item as other McDonald's on whalley.
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 250 Whalley Ave in New Haven?

McDonald's at 250 Whalley Ave is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-through service?

Yes, this McDonald's location offers a 24/7 drive-through service.