McDonald's

3.5
1101 reviews
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Business Details

308 Ferry St, New Haven, CT
06510, United States
(203) 776-1464
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
308 Ferry St, New Haven, CT
06510, United States

Hours

Reviews

3.5
1,101 reviews
5 stars
441
4 stars
185
3 stars
184
2 stars
85
1 star
206

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff.

Cleanliness Concerns

Multiple reviews highlighted unsanitary conditions, including dirty dining areas and bathrooms, as well as issues with pests.

Food Quality

There were numerous complaints about food being cold, stale, or poorly prepared, with some customers expressing dissatisfaction with specific menu items.

Safety and Environment

Several reviews mentioned uncomfortable experiences due to the presence of homeless individuals and panhandlers near the location.

Positive Staff Experiences

Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness.
  • CR
    Celines Rodriguez
    Nov 6, 2025
    5.0
    I bought a big Mac that didn't have there special sauce today i got a sprite that tasted like seltzer water it really sucks i got a stomach ache no straw no ketchup omg I'm pissed
  • DO
    Danilo Ortiz
    Nov 3, 2025
    1.0
    There is no toilet there and no one can explain why.
  • JF
    Jessica Fortin
    Nov 3, 2025
    5.0
    Food is good and the chicken nugget 10/10
  • LC
    laura chavez
    Nov 1, 2025
    1.0
    Hoy tuve una mala experiencia con mis nietos tenia frio y querían ir al baño entonces le pedí al señor para pedir prestado el baño para consumir y me dijo que estaba malogrado entonces me tuve que cruzar con mis 3 NIETOS a keyfood a ir al baño después tuve que volver después de comer vimos a una chica ENTRANDO AL BAÑO😱 fuimos a hablar con el chico que dice que se llama “Ángel”🙄 y el señor me insistía que el baño estaba malogrado y dio un mal servicio y grosero al consumidor.
  • GM
    gudalupe Mercedes
    Oct 23, 2025
    1.0
    Yo perdí mi orden bien temprano no se por que ello están cerrando la cocina demasiado temprano cuando no debería de hacer así tienen que terminar todas las órdenes de los clientes antes de limpiar cocina y antes de hacer lo que tienen que hacer el servicio está demasiado mal
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Frequently Asked Questions About McDonald's

What are the opening hours of this McDonald's in New Haven?

This McDonald's is open 24 hours every day of the week, from Monday through Sunday.

Does this McDonald's offer drive-through service?

Yes, this McDonald's offers a drive-through that is open 24 hours daily.