McDonald's

3.4
1297 reviews
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Business Details

97 River Rd, Lisbon, CT
06351, United States
(860) 376-9368
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
97 River Rd, Lisbon, CT
06351, United States

Hours

Reviews

3.4
1,297 reviews
5 stars
396
4 stars
281
3 stars
261
2 stars
131
1 star
228

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude staff and poor customer service experiences, including order mistakes and disrespectful behavior from management.

Food Quality

Feedback on food quality was mixed, with many complaints about cold, stale, or improperly prepared items, while some praised the freshness and taste.

Cleanliness

Several reviews highlighted cleanliness issues, including dirty dining areas and restrooms, contributing to a negative dining experience.

Wait Times

Customers frequently mentioned long wait times for food, both in the drive-thru and inside the restaurant, often leading to frustration.

Positive Staff Interactions

Despite the negative feedback, some customers noted positive interactions with friendly staff members who provided good service.
  • DR
    Donna Ruggs
    3 days ago
    5.0
    Love this location the food and service are a 5/5 for me❣️🙌🏽
  • TS
    Tommy Seda
    Nov 6, 2025
    5.0
    Compared to other McDonald’s this place was lively. Food was fast and hot. Place was clean. Employee friendly.
  • CC
    chris
    Nov 1, 2025
    2.0
    Horrible food, can't figure out how it tastes so good....sometimes...service was ok, atmosphere wasn't, always get young kids in there swearing and saying things they shouldn't be saying in front of small children...
  • LZ
    Lisa Zerbarini
    Oct 19, 2025
    1.0
    This was a horrible experience for me. They messed up my order and refused to fix it. I asked to speak to the manager, Vince, and he was extremely rude to me. He literally said "what" when he came up to the window and wouldn't even look at me. He then says to his employees "I'm not fixing her drinks, tell her to pull forward. She can wait. Get her out of my drive-through". I was pleasant with him, there was no need to talk to me that way. I just wanted the correct items that I ordered and paid for.After quite a wait, they brought the wrong food out to me and it was cold. Biggest waste of money ever and I cannot believe the way they speak to their customers. I used to be in the food business and I would have been fired on the spot if I talked to anyone like that. They clearly don't care about Their customers if they have people like this as managers.
  • WG
    William Gilliard
    Oct 13, 2025
    4.0
    Quick, hot, easy
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Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in Lisbon, CT?

McDonald's in Lisbon, CT operates daily from 6:00 AM to 11:00 PM.

When is the drive-thru at McDonald's open?

The drive-thru is open every day from 6:00 AM until 11:00 PM.