McDonald's

3.7
1211 reviews
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Business Details

2320 Dixwell Ave, Hamden, CT
06514, United States
(203) 230-8116
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2320 Dixwell Ave, Hamden, CT
06514, United States

Hours

Reviews

3.7
1,211 reviews
5 stars
510
4 stars
275
3 stars
178
2 stars
89
1 star
159

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and rude staff interactions, leading to frustration.

Food Quality

Mixed feedback on food quality; while some praised hot and fresh items, others noted cold food and incorrect orders.

Cleanliness

The cleanliness of the restaurant received both positive and negative remarks, with some praising its upkeep while others reported unsanitary conditions.

Customer Experience

Several reviews highlighted friendly staff and good service, but many also expressed disappointment with the overall experience due to service inconsistencies.

Play Area

The play area has been a point of disappointment for families, as it has been reported closed for an extended period.
  • MW
    Mike Willo
    Oct 27, 2025
    1.0
    I had a very frustrating experience at this McDonald’s. I placed a curbside pickup order for just a coffee and waited nearly 20 minutes in my car. No one ever came out, so I had to go inside. Once inside, I still had to wait again, and when I asked about it, I was simply told they were “just busy.” I understand that things can get hectic, but it shouldn’t take this long for something as simple as a coffee. Definitely disappointing service.
  • 88
    890cam
    Oct 20, 2025
    1.0
    I recently visited this location and was assisted by an associate named Barbie, who was quite rude. Despite my attempt to cancel an incorrectly placed mobile order, she repeatedly told me to leave her lane and move forward, even though the car in front of me had already moved. She was so rude when I tried placing my order I ended up just leaving. Her unprofessional behavior was shocking, as I am a frequent customer and have never experienced such treatment. I hope this feedback is taken seriously. She needs to be retrained on how to kindly speak to people- from the looks of the associates around her- she seems just as rude to them. She does not take her job seriously and it’s sad- poor example of a worker- McDonald’s please do better- she needs to really be retrained.
  • NS
    Nettie Sarro
    Oct 14, 2025
    3.0
    The food is going down hill. Its not hot and I know it's fast food but I hate to feel rushed especially when I ordered ahead 😫 but I do love a mc d diet coke
  • NC
    Nasir Copeland
    Oct 11, 2025
    1.0
    I ordered 2 filet o fish sandwiches with no cheese and instead I received them WITH cheese and NO tartar sauce. The person that took my order kept on asking me to wait a minute (3 different times) in between me placing the order. Super annoying.
  • MW
    martha wilson-mccarthy
    Oct 5, 2025
    4.0
    The soda has been flat for days #bring back bubbles
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Frequently Asked Questions About McDonald's

What are the operating hours for this McDonald's location?

This McDonald's is open 24 hours a day, 7 days a week.

Is there a drive-thru available at this McDonald's?

Yes, this McDonald's location has a drive-thru open 24/7.