Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
639 reviews
5 stars
187
4 stars
138
3 stars
96
2 stars
53
1 star
165
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, incorrect orders, and rude staff interactions.
Food Quality
Many reviews mentioned cold or poorly prepared food, particularly fries and burgers.
Cleanliness
Some customers appreciated the cleanliness of the location, while others noted dirty dining areas.
Management Concerns
Several reviews criticized management for poor customer service and handling of orders.
Mixed Experiences
While some customers had positive experiences with friendly staff, many others reported consistent issues.
- LLLamarNov 10, 20251.0Went to place a mobile order, when I got there I was told they can't take mobile orders because there registers or something was down. I literally didn't eat all day and just wanted something simple, what's the whole point of having a mobile app if you can't use it. I'll just spend my money somewhere else.
- WSWilliam StatlerNov 8, 20251.0I have done curbside there for several years, but the last six months they have completely messed up orders and the straw that broke here was 3 days ago I ordered 3 daily doubles with no cheese and got three double hamburgers one with cheese in daily double wrappers. It doesn't make sense to me.
- ARABDUL RAHIMSep 9, 20254.0Good service 👍
- KAKyle AndersonSep 9, 20255.0Basic McDonald's, better service than most.
- JCJanet CavanaughSep 9, 20251.0I don’t think I’ve ever gotten the right food from this location. Just went through. Gives me the wrong food. Get the right food and leave. Yup asked for plain quarter pounder. Has everything on it !!!! Is it really that hard !! The. To top it all off. Old cold fries.
Frequently Asked Questions About McDonald's
What are McDonald's opening hours at 135 West Road in Ellington, CT?
McDonald's at 135 West Road in Ellington is open daily from 6:00 AM to 11:00 PM.
What are the delivery hours for this McDonald's location?
Delivery is available every day from 6:00 AM to 10:30 PM.
Does this McDonald's offer drive-thru service and what are its hours?
Yes, it offers a drive-thru service open daily from 6:00 AM to 11:00 PM.
Can I order McDonald's food online or through an app from this location?
Yes, you can order online at https://mcdonalds.order.online/business/-5579 or via the McDonald's App available on iOS and Android.
What payment options are accepted at this McDonald's?
Payments accepted include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does this McDonald's location offer curbside pickup?
Yes, curbside pickup is available as a delivery service option.
Where is McDonald's located and how can I contact them?
McDonald's is located at 135 West Road, Ellington, CT 06029, USA. You can contact them by phone at +1 860-871-0200.
What nearby places of interest are close to McDonald's at 135 West Road?
Nearby places include Hartford HealthCare-GoHealth Urgent Care, Starbucks, and Big Y World Class Market. Customers can grab coffee at Starbucks before their meal or visit the market for groceries nearby.
Are there other dining options near McDonald's at this location?
Yes, nearby dining options include Luann’s Drive Thru coffee shop and ZENSHI Handcrafted Sushi restaurant for diverse flavors after your McDonald's visit.
How can nearby transit or services help customers visiting McDonald's at 135 West Road?
Customers can use services like Verizon or Russell Cellular nearby to coordinate communications, and the proximity to Big Y Express gas station is convenient for those driving to McDonald's via the drive-thru.