McDonald's

3.5
821 reviews
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Business Details

19 Chesterfield Rd, East Lyme, CT
06333, United States
(860) 691-2063
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
19 Chesterfield Rd, East Lyme, CT
06333, United States

Hours

Reviews

3.5
821 reviews
5 stars
292
4 stars
184
3 stars
156
2 stars
61
1 star
128

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.

Food Quality

Many reviews mentioned cold or poorly prepared food, with several customers expressing dissatisfaction with the freshness and quality.

Cleanliness

While some customers noted clean facilities, others reported issues with cleanliness, particularly in the bathrooms.

Mixed Experiences

Some customers had positive experiences with friendly staff and good service, contrasting sharply with negative reviews.
  • DD
    Diane
    Dec 27, 2025
    1.0
    This Mcdonalds is worse than awful. The people who work there have no clue what they are doing, incompetent. Just got a cheese burger with no burger! Buns are stale, food is cold and that was after they gave me the wrong order! Fast food isn't cheap. If you're going to work there do the job right! Burger King is 10 times better!!
  • CC
    Carla (Carla)
    Dec 26, 2025
    5.0
    Classic McDonald's experience that doesn't disappoint. The food is hot and fresh. Inside is clean Bathrooms clean. Service friendly with smiles? *Drive thru hint always check your bag.
  • CC
    Chip Clip
    Dec 7, 2025
    1.0
    I stopped by this McDonalds while travelling home. I walked into the bathroom and a guy was in the stall. He shouted out to me, "To the guy that just walked in, can you tell the counter that there's no more toilet paper?". I said, no problem. I go to the counter and wait a good minute for someone to come over because all the employees are talking to each other and don't see me. Once they do, I tell them someone needs toilet paper in the men's bathroom. She goes over and tells someone. I then order, get my drink and get my food. As I'm walking out, I see a older male employee coming out of the bathroom, laughing and showing a female employee how the guy in the stall was crab-walking to reach for the toilet paper that he brought in. Really? Because the employees were too lazy to restock the bathroom, the employee is laughing at the customer, stuck in the stall? If I knew this employee was laughing at me because the employee was too stupid to do his job and restock the toilet paper, I would demand he be fired because he doesn't take his job seriously. I thought McDonalds was better than this. Oh well.
  • VC
    Vincent Corbitt
    Nov 25, 2025
    5.0
    This McDonalds was good. For some reason my App wasn't working so I had a code for a 1$ large drink. Even though it wasn't working, they gave it to me. Thanks for the great service.
  • AH
    Andy Holl
    Oct 29, 2025
    4.0
    Is what it is.
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Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 19 Chesterfield Rd, East Lyme, CT?

McDonald's is open daily from 5:00 AM to midnight (00:00).

What are the delivery hours for this McDonald's location?

Delivery service is available every day from 6:00 AM to 11:00 PM.