McDonald's

3.8
1578 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
125 Berlin Rd, Cromwell, CT
06416, United States

Hours

Reviews

3.8
1,578 reviews
5 stars
700
4 stars
376
3 stars
230
2 stars
92
1 star
180

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with staff were mixed, with some praising friendly and efficient service, while others reported rudeness and unprofessional behavior.

Speed of Service

Many customers noted the fast service, especially during busy times, although some experienced delays and issues with order accuracy.

Cleanliness

The restaurant was generally described as clean, but there were complaints about unsanitary conditions and inconsistent cleanliness during visits.

Order Accuracy

Several reviews highlighted issues with incorrect orders and missing items, leading to frustration among customers.

Food Quality

While many customers enjoyed the food, there were complaints about cold or poorly prepared items, indicating inconsistency in food quality.
  • KJ
    Khalicha Jazeeri
    Nov 12, 2025
    1.0
    Honestly can’t believe this interaction just happened between myself and 2 male employees, recognize both of them. They work there all the time. It’s currently 5:28pm on Wednesday Nov.12- this is what happens…. I walked into McDonald’s, waited to be seen at walk up register one of the males stepped up after a few minutes and said hi how can I help you today and I told him I simply would just like a large Dr Pepper and a small fry. Gave him a code for points gave him the $5.25 since it was 524 and I said I’m fine with the penny and he went to go process this on the computer and the register computer happened to freeze or shut down. OK fine not a big deal right… While he’s dealing with this, I say can I at least get my cup for my soda he goes yeah that’s no problem hand it to me. I was patient and waited a little bit. Got my soda and stood there and then said to him Can I just get my fry and he goes “I don’t have that type of clearance.” ………ok. ….. The computer has froze so it hasn’t even processed sent to the order computer in the back so I wait and I don’t say nothing and he goes to what it seems like to go tell the manager the guy with the diamonds in his ear And buzz cut hair….. then a few more minutes go by and I’m noticing nobody is giving me a small fry. no one has come back to me to tell me about anything. No one‘s communicating with me and it seems I have been forgotten about. I even leaned next to the woman standing also waiting And asked her. Am I crazy or is this kind of a backwards situation. I explained everything to her, she agreed and even said “but they gave you your drink? That doesn’t make sense.” ….. then I ended up, saying to one of them excuse me can I please just get my small fry …… the attitude, the discrimination, and the nastiness that came out of the manager‘s mouth, the one with the earrings Not only was beyond uncalled for, but was vile. He then said to me, “do you wanna go behind the counter and do it yourself and try your own five dollar bill since you think this and you think that”… continued to say other wierd rude remarks and started giving me the nastiest attitude I’m standing there. I look next to the woman , both of us confused as to why he was being nasty and I look back at him and “I go I don’t know who you’re talking to or where this nasty anger inside of you is coming from but don’t ever talk to me like that again idk who you think you are “ ….. never project on somebody like that again because I was very close to calling the cops all because of how nasty and discriminatory both of them were. Lesson learned here The communication in this building clearly is not good and why the first gentleman at the register who took my order and my cash didn’t communicate to the manager the situation that just happened with the computer failing or that I was waiting for a simple fry, but you were able to give me my cup…..? Why wasn’t that communicated. The two guys that spoke to me like that, you know what I look like and I know what you look like. Please don’t ever think you could speak to me like that again and keep your nasty evil energy far away from people in the public because you don’t need to be working with customer service if this is how you’re treating people. Nothing but a bunch of bullies and people who look and sound like they hate themselves. Asqueroso
  • BF
    Brandon FormyDuval
    Nov 5, 2025
    1.0
    Every single time I go to this location, whether it is in the morning, lunch, or even at 3pm they are never ready. They ask me to pull around and wait every single time. Why? It’s not difficult to have food prepped
  • JS
    Jonathan Snodgrass
    Oct 29, 2025
    5.0
    I had a great experience at this McDonald's. The cashier was very friendly, professional, and super speedy! I got my order in record time!
  • FW
    frank warzocha
    Oct 25, 2025
    3.0
    Fast food service. Friendly staff. The only issue was the Monopoly sticker on the drink that should have come with it, as stated on the app. A large soda was the main reason we came. We're going to every McDonald's in CT. This was the only one that didn't have the sticker.
  • NE
    norah e
    Oct 19, 2025
    1.0
    Very dark at night. It is hard to find the retaursant because the darkness makes it looks closed. Edit: came in the morning & whoever does their leaves started blowing the leaf blower at my car window & just started laughing like he thought it was funny. What the heck is wrong with these people? There are people who get killed for doing crap like that.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in Cromwell, CT?

McDonald's in Cromwell, CT is open daily from 5:00 AM to midnight, except Thursday through Saturday when it closes at 1:00 AM.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open from 5:00 AM to midnight Sunday through Wednesday, and until 1:00 AM Thursday through Saturday.