Wendy's

3.7
1649 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
20 Granby Road, Bloomfield, CT
06002, United States

Hours

Reviews

3.7
1,649 reviews
5 stars
665
4 stars
394
3 stars
268
2 stars
106
1 star
216

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported extremely poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews mentioned cold, old, or improperly prepared food, leading to dissatisfaction.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty bathrooms and litter around the property.

Staff Attitude

There were multiple complaints about staff being unprofessional, rude, and lacking basic customer service skills.

Drive-Thru Issues

Customers frequently experienced long wait times and inefficiencies in the drive-thru, with some reporting waits of over an hour.
  • EG
    Eugene Alan Young (Geno)
    Nov 2, 2025
    3.0
    First thing I see is a crazy long line at the drive through. The service was alright and they even got my order right.
  • AE
    Angelina Espinoza
    Oct 19, 2025
    1.0
    I was doing Dash and I've been waiting for an order for over an hour. They told me they were going to bring it to the back door, but it never arrived. I had to come back to the window again, and they hadn't even prepared it for me. It's the last straw! Terrible service.
  • TM
    Tikita Montgomery
    Oct 17, 2025
    1.0
    On today 10-17-2025 I sent my nephew in to get his phone from inside the two male front end cashiers harassing and bully my 10 year old nephew. So I went inside and spoke with both oh them and not one time the manager John said anything. But Corporate will be getting a nice email. And on another time they had my order to the car in front of me and when I get to the window they think they can hand me the same bag of food. I'm so sick of the unprofessional no customer service having. But Corporate will get a lengthy email with follow up
  • CP
    Cimeonna Poteat
    Oct 1, 2025
    2.0
    The lettuce was very old, got a Cobb salad! Only gave 2 stars because employee was nice
  • CF
    Chris Fau
    Sep 30, 2025
    2.0
    Went to Wendy's for breakfast. Staff was friendly. However, garbage all around the drive through and the property. I heard. Never eat at an restaurant if there is garbage outside the door. It is sad because the breakfast is good.

Frequently Asked Questions About Wendy's

Is Bloomfield Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.